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We are looking for Executive Assistant Manager - Melia Ba Vi Moutain Retreat (Hanoi, Vietnam)
Mission:
To provide support to the General Manager in the execution of tasks assigned to him/her and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction.
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What will you have to do?
1. Wellness, Spa & Recreation: The EAM will guide the strategy for the YHI Spa and all recreational activities.
• Oversee the operational and financial performance of the YHI Spa. Ensure all treatments consistently utilize locally sourced, organic ingredients and authentic Vietnamese traditions blended with international standards.
• Develop and integrate holistic wellness packages to position the resort as a premier wellness destination.
• Manage outdoor activities and excursions. Ensure all recreational programs align with our sustainability, promoting environmental stewardship and deep connection with the Ba Vi mountain landscape.
• Conduct regular audits of spa and recreation facilities to ensure impeccable hygiene, safety, and sensory balance (purification, relaxation, and five-senses alignment)
2. Food & Beverage Operations: Define the commercial strategy and monitor the operational success of our F&B department, empowering the F&B Manager to execute the daily operations.
• Partner with the Director of Sales & Marketing and the GM to position the retreat as the premier destination for high-yield corporate events, executive wellness retreats, and luxury destination weddings.
• Provide high-level oversight for our daily dining outlets.
• Analyze monthly F&B performance metrics. Review banquet revenue, cost of sales, and labor optimization reports with the FBM, identifying areas for upselling and cost-efficiency without compromising the guest experience.
• Guide the Kitchen and F&B leadership teams in developing innovative, high-margin banquet menus and coffee breaks that align with our Balance by Meliã wellness concepts. Conduct high-level audits and review post-event feedback to monitor service quality.
3. General Management & Other Duties
• Deputize for the GM during absences, assuming full responsibility for property operations, guest relations, and crisis management.
• Take ownership of specific projects, administrative delegations, and ad-hoc responsibilities assigned by the GM to drive the overall business forward.
• Foster a high-performance culture among the Executive Committee and middle management. Focus on succession planning, emotional intelligence, and empowering leaders to make autonomous, guest-centric decisions.
• Assist the GM in preparing the annual operational budget. Monitor P&L statements, identify revenue opportunities, and control operational expenses across all departments.
• Act as a primary ambassador for our CSR initiatives. Ensure the property maintains and exceeds its global sustainability standards through waste reduction, energy efficiency, and community support.
• Execute any other reasonable operational or administrative duties requested by the General Manager to support the retreat's strategic goals.
What are we looking for?
Languages: Fluent English & Vietnamese in both speaking and writing.
Specific Knowledge: Total knowledge of hotel operations and knowledge of F&B, Wellness position of a retreat.
• Knowledge of IT tools used in Hotel Management.
• Total geographic availability.
• Local experience is required.
• Leadership, autonomy, strategic vision and solvent social skills.
• Attention to detail and passion for excellence.
• Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center.
Experience: 1-2 years of experience as an Executive Assistant Manager or similar
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
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