Lead Operations. Improve Access. Drive Healthcare Transformation.
Merakey is seeking an experienced Senior Director of Practice Administration to lead the business and operational functions of our primary care practice, Merakey Total Health. Working in close partnership with the Medical Director, you will oversee practice operations, patient access, staff leadership, workflow optimization, and operational performance for our physical health clinic in the Mount Airy neighborhood of Philadelphia. This role is ideal for a healthcare leader who is passionate about improving patient and provider experiences while driving operational excellence and sustainable growth.
What You'll Do
- Lead day-to-day practice operations and administrative functions
- Optimize workflows, patient access, and operational performance
- Manage and develop administrative staff and front-line team members
- Drive strategic initiatives, process improvements, and operational best practices
- Monitor key performance indicators and support financial sustainability
- Partner with the Medical Director to ensure operational processes effectively support high-quality patient care
- Help lead Merakey Total Health's continued growth and integration with Merakey's other service lines
Why Join Merakey?
This is an opportunity to play a key leadership role in shaping the future of integrated healthcare. You'll help drive meaningful change, build high-performing teams, and support a mission-driven organization focused on improving lives and communities.
Join us and help transform the future of care in the Philadelphia area!
Benefits
Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
Learn more about our full benefits package - https://www.merakey.org/careers/benefits
About Merakey
Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.
Merakey strictly follows a zero-tolerance policy for abuse.
Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.
Qualifications
The ideal candidate for this position will have:
- Master's Degree in Healthcare Administration (BHA), Business Administration (MBA), Health Administration (MPH) or a related Human Services Degree with 3+ years relevant experience, and 1+ year of leadership experience
- OR Bachelor's Degree with 7+ years of Health Care Administration experience, and 3+ years of leadership experience
- Comprehensive knowledge of physician practice and ambulatory care operations.
- Strong leadership, organizational, and operational management skills.
- Knowledge of healthcare finance, budgeting, and revenue cycle processes.
- Understanding of regulatory and accreditation requirements applicable to primary care practices.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to build collaborative relationships across operational and clinical teams.