HR Benefits & Leave Specialist I

General information

Date Friday, August 7, 2026 Location MT - Hybrid Remote/Hybrid Yes Position Level Individual Contributor II Employment Type Full time Career Field Human Resources Pay Type Annually

Description & Requirements

Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Benefits & Leave Specialist I manages standard leave cases and assigned benefits programs while developing advanced compliance and case management skills. This role owns day-to-day leave administration and supports benefits operations with moderate complexity.

JOB DUTIES

• Independently manage standard leave requests including FMLA, PFML, PWFA, Military Leave, and personal LOAs
• Process disability paperwork (STD/LTD) and maintain accurate leave documentation
• Respond to state PFML correspondence including WA application and approval letters
• Track leave balances and ensure accurate reporting in Workday and vendor systems
• Answer employee questions regarding leave eligibility, documentation, and timelines
• Support ADA accommodation requests by gathering documentation and facilitating the interactive process under guidance
• Resolve routine employee benefits claim issues and plan questions
• Support open enrollment execution including audits, employee support, and vendor files
• Perform quality checks on benefits eligibility data
• Resolve escalated employee benefits claims and eligibility issues
• Provide reports for billing and allocation as assigned
• Support ACA data compilation and validation
• Assist with KPI metrics preparation
• Develop and maintain SOPs and process documentation
• Maintain assigned SharePoint documentation and case files
• Maintain organized case documentation and shared folders
• Meet established turnaround times for leave cases and employee responses
• Escalate only complex or unresolved issues

QUALIFICATIONS

• 3–5 years benefits or leave administration experience.
• Working knowledge of FMLA and state leave programs.
• Experience with HRIS platforms (Workday preferred). 
• Strong organizational and documentation skills.
• Ability to communicate effectively and professionally, both verbal and written.
• Employees must provide their own reliable internet if working a remote/hybrid position.
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
Base Min. $ 52,000 Base Max. $ 52,000