Manager, Inflight Crew Operations

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Manager, Inflight Crew Operations is a member of the Inflight Base Operations team within the Inflight group. This  manager is responsible for leading and managing Inflight Managers and Administrative Support Staff, collaborating with other leaders to support operations, and developing team members to achieve reliability metrics and operational success. 

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Ability to work collaboratively and in tandem with fellow Operations Managers and Regional Director. 
• In concert with the Base Manager, owns the activities that will make the base successful. 
• Interpret and apply corporate policy, procedures and the APFA collective bargaining agreement  
• Works together with the Base Manager and with local APFA representatives as needed to reach interest-based decisions for the company and Flight Attendants 
• Collaborates with key station personnel at the base, SV8, and the Inflight Dining and Service team to enhance the overall customer service experience 
• Strategize with key personnel to decrease delays, ensure on-time departures, and enhance the flight attendant and customer experience. 
• Identifies, leads, and motivates a strong management team in achieving the department's overall objectives, while being an advocate for Flight Attendants at the base 
• Manages the daily operation while continually seeking opportunities to reduce costs and increase our internal customer service through engagement. 
• Coaches and counsels team members to ensure a thorough understanding of and compliance with all Company and departmental policies, procedures, and regulations. 
• Develop and mentor the staff to ensure competent oversight in operation and initiatives. ​​​​​​​

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience 
• 5+ years of relevant work experience 
• Experience in working with a diverse group of employees 
• Familiarity with functional area
• Must be able to work shift work, including weekends and holidays. 
• Must be able to work on-site at assigned base/location. 

Preferred Qualifications- Education & Prior Job Experience

• Previous supervisory experience and knowledge of AA budgeting, policies, and procedures 
• Current Inflight, Customer Care, or other operational experience in a leadership role  
• Prior policy administration experience 
• Flight Attendant experience 
• An understanding of working with a contract labor group is desirable 

Skills, Licenses & Certifications

• Ability to lead by example 
• Strong managerial skills 
• Ability to manage management, non-management and contract labor work groups 
• Ability to handle multiple responsibilities and effectively coordinate multiple projects at the same time 
• Excellent interpersonal, collaboration, planning and organizational skills 
• Innovative and proactive in addressing workforce issues 
• Ability to build consensus with various groups 
• Strong PC skills

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.