Associate Director, Compliance Systems

About GlideGLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary: The Associate Director of Compliance Systems is responsible for designing, implementing, and continuously improving the organizational systems, tools, governance processes, and cross-functional operating practices that enable GLIDE to consistently meet contractual and grant compliance requirements. Rather than administering contracts or grants, this role builds the organizational  infrastructure that supports programmatic, finance, operations, and development and other teams in fulfilling their own compliance responsibilities while advancing organizational effectiveness.

Essential Duties and Responsibilities

Compliance Systems & Infrastructure 
• Support the CCIO to design, implement, and continuously improve the systems, tools, processes, and cross-functional coordination necessary for departments across GLIDE (Finance, Fund Development, Programs, Ops, HR, etc.) to effectively meet their compliance responsibilities.  
• Build and maintain cross-system compliance dashboards, calendars, organizational compliance checklists, and other reporting tools to improve organizational visibility and accountability for contract/grant compliance requirements. 
• Conduct and document biannual compliance assessments with the CCIO to build and improve compliant practices and culture across GLIDE.  
• Collaborate with the CCIO and compliance leads across departments (Finance, Fund Development, Programs, Operations, HR, etc.) to standardize compliance workflows, templates, checklists, toolkits, and documentation. 
• Maintain centralized repositories for compliance documentation and institutional knowledge.
• In collaboration with CCIO, Program leads, and staff, develop organizational readiness processes for contract audits and monitoring visits, as well as audit preparation tools (e.g. standardized audit checklists and timelines). 
• Surface emerging compliance risks and gaps at the organizational level and recommend process improvements.  
Cross-Functional Project Leadership 
• Partner across departments and facilitate cross-functional working groups when necessary to foster shared accountability for compliance processes, establish clear divisions of labor, and ensure that compliance requirements are integrated into standard operations. 
• Manage organizational change projects around compliance from planning through execution; effectively coordinate stakeholders, timelines, dependencies, and clear, goal-driven communication. 
• Work with Finance, Fund Development, and Program teams to support effective collaboration across verticals to ensure programmatic and fiscal compliance and accountability.  

Minimum Qualifications

• Bachelor’s degree (preferred, not required) and 5+ years related experience or an equivalent combination of education and experience.  
• 5+ years of progressively responsible experience in project management, organizational operations, compliance systems, and/or process improvement. 
• Strong facilitation, communication, systems thinking, and change management skills. 
• Experience in community-based social or health services agency and basic knowledge of program design, program workflows, and programmatic/fiscal monitoring and evaluation. 
• Experience working with databases, data collection tools, and data analysis.  
• Experience in nonprofit organizations with government-funded contracts and grants required; experience in administering San Francisco City and County contracts preferred. 
• Demonstrated track record of success in cross-systems project management.   
• Strong analytic and creative problem-solving skills. Ability to synthesize information from diverse resources to formulate possible recommendations/solutions for complex systems.  
• Ability to translate organizational goals and priorities into action, lead cross-system initiatives from inception to execution, and iterate on processes for continuous improvement
• Demonstrated experience in aligning stakeholders around organizational change management initiatives.
• Demonstrated cultural humility and the ability to work effectively with people of all different backgrounds.
• Commitment to GLIDE’s mission, equity, collaboration, and continuous improvement.
• Strong sense of independent initiative and follow-through, able to work independently and collaboratively as part of a team.  

Physical Requirements

• Ability to work on a computer and see details of objects at close range.    
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).    
• Finger dexterity and the ability to use all standard office equipment.    
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).    

Work EnvironmentGLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.