Technical & Warranty Executive / Senior Executive (South East Asia)

Technical & Warranty Executive / Senior Executive (South East Asia)Kuala LumpurFull-timeSales - Customer supportResponsibilities Technical Support Operations - Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues. - Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary. - Monitor and track recurring technical issues, product quality concerns, and field cases. - Support implementation of technical campaigns, service actions, recalls, and product improvement activities. - Prepare and distribute technical bulletins, service information, and repair guidance to dealers. - Support new model launch preparation, including technical documentation and service readiness. Warranty & Claim Management - Manage warranty claim review, validation, submission, and settlement processes. - Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures. - Analyze warranty data, claim trends, and failure patterns to identify potential product quality issues. - Coordinate with HQ warranty and quality teams on claim approvals and technical investigations. - Conduct regular warranty audits and support dealer improvement activities. - Control warranty costs while maintaining customer satisfaction and service quality. Dealer Management & Training Support - Maintain close communication with dealer service teams regarding technical and warranty-related matters. - Support dealer service capability improvement and operational standards implementation. - Assist in organizing technical training and aftersales workshops for dealers and technicians. - Collect market feedback and provide recommendations for aftersales service improvement. - Reporting & Process Improvement - Prepare regular reports related to warranty performance, technical cases, and dealer service operations. - Support development and optimization of aftersales technical and warranty processes/SOPs. - Ensure compliance with local regulations, company policies, and aftersales standards. QualificationsQualifications & Requirements - Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related fields. - Minimum 5 years of experience in automotive aftersales, technical support, warranty, or service operations. - Experience with automotive OEMs, distributors, or dealership service operations is preferred. - Strong understanding of vehicle systems, diagnostics, and automotive repair processes. - Familiar with warranty claim management and technical case handling. - Good analytical and problem-solving skills. - Strong communication and coordination abilities. - Proficient in Microsoft Office applications and ERP/DMS systems. - Able to work independently in a fast-paced and cross-functional environment. - Good command of English; Mandarin Chinese is an added advantage.Apply