We’re looking for a Solutions Specialist to join the Green Data Products Solutions team to help design, implement, and maintain custom solutions for our customers.
You are a customer-focused domain expert in weather and energy forecasting, capable of building strong relationships and acting as a trusted advisor to customers. In this role, you will identify and respond to opportunities to extend the value of our Green Data Products, helping customers address complex challenges as they accelerate the Energy Transition.
Primary Responsibilities
Collaborate with the sales team to deliver technical product demonstrations and presentations, identifying and advising potential customers whose requirements may benefit from custom solutions.
Work closely with customers to understand their needs and design, cost, and propose solutions that address those requirements.
Provide training and guidance to the sales team on technical and industry-related concepts.
Represent DNV at conferences and other industry or scientific events, including speaking engagements where appropriate.
Provide technical support and guidance to customers and prospects, helping them maximize the value of their solutions.
Support the Customer Success and Sales teams by troubleshooting technical issues, helping resolve customer challenges, and providing feedback to the Product Director and product team on potential product improvements.
Develop and maintain technical documentation for products and solutions, ensuring clarity, usability, and alignment with established best practices.
Stay up to date with product developments and industry trends, sharing relevant insights and recommendations with customers.
Monitor, test, and validate solutions to ensure they meet performance, reliability, and quality standards.
We value all our people and the contributions they make to our business, so it’s important that our rewards make us all feel valued here. That’s why we offer a flexible reward and benefits package, allowing you to choose the things that matter most to you, including;
- Non-contractual Profit Share Scheme.
- Lifestyle benefits: 26 days annual leave + bank holidays, opportunity for up to 10 days unpaid leave, sabbatical leave, flexible working options.
- Wellbeing benefits: (incl. Private Medical, Dental Insurance, Health Assessments, Gym allowance). Company contribution towards eye tests and glasses (for computer/laptop users), and Flu. Vaccinations. Also, our Employee Assistance Programme (EAP) provides free and confidential support for issues including work, family, relationships, money and health and we provide free fruit in our offices.
- Financial Benefits: including a Pension Scheme with employer pension contributions up to 9%, Life Assurance and Income Protection.
- Re-imbursement of relevant Professional Membership Fees (up to £570),
- Access to employee retail discount site for high street and on-line shopping.
We are looking for someone who can:
Demonstrate a strong understanding of weather and energy forecasting products and the ability to translate customer needs into realistic technical requirements and solutions.
Build trusted customer relationships and communicate effectively with both technical and non-technical stakeholders.
Identify opportunities for additional products and solutions through customer engagement and analysis of relevant sales and business data.
Collaborate effectively with data scientists, software engineers, and other stakeholders to design, develop, and deliver customer solutions, including coordinating project activities when required.
Work successfully across teams and functions, sharing knowledge, experience, and best practices.
Monitor solutions after implementation and identify opportunities for continuous improvement to enhance reliability, performance, and customer value.
Adapt to changing priorities and project requirements while maintaining a high standard of delivery.
Take initiative in troubleshooting and resolving technical challenges.
Demonstrate a continuous learning mindset and commitment to developing technical, industry, and communication skills.
Manage tasks effectively, delivering solutions within agreed timelines and budget expectations.
Experience and Qualifications
Bachelor's degree or higher in Meteorology, Physics, Engineering, or a related field.
Minimum 3 years of experience in weather and energy forecasting, including solar forecasting; experience with wind forecasting is an advantage.
Minimum 2 years of experience in a customer-facing technical role.
Minimum 2 years of experience in scientific computing, with strong programming skills in Python or a similar language.
We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.