This is an open application job, which means the role is not currently available but will be in the future (we can't say when). If you applied to the role, you'd be invited to the 1st chat when you're a right fit, then the recruitment process stops there, and will be resumed once this role is opened.
What In Marketing We Trust is all about
We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment.
Trust is in our name and is our guiding principle. To deliver on our purpose, we conduct our business by the following Code of Ethics:
• Build trust through every interaction with every person
• Always deliver in the best interest of our clients
• Invest in the success of every team member
• Build long-term relationships with our partners.
Delivering these foundational codes will fund our continued growth.
Role Purpose
The Senior Account Manager is responsible for fostering and maintaining strong client relationships, driving retention, identifying growth opportunities, and forecasting future business needs. This role supports the continued growth of IMWT and ensures clients achieve meaningful outcomes.
Role Accountability
Client Relationship Leadership
Define, manage, and exceed client expectations throughout the delivery lifecycle
Lead high-level client meetings, QBRs, and planning sessions
Own escalations and drive resolution with delivery and leadership
Commercial Ownership
Own retention and renewal outcomes across a portfolio
Identify and secure expansion opportunities (new work streams / increased scope)
Monitor financial performance (recovery rate, scope changes, commercial risk)
Delivery Coordination
Coordinate with technical teams (SEO, PPC, Analytics & Data) to shape strategies and ensure delivery alignment
Supervise delivery across large accounts, ensuring key deliverables are met (SOWs, timelines, reporting)
Coaching & Team Development
Act as 2IC to Head of Client Services (where relevant), supporting strategic planning and decision-making
Coach and mentor junior Account Managers to raise capability and consistency
How this role will be measured
Client retention
Client satisfaction (cNPS)
Account growth
Financial performance
Senior stakeholder relationships
Requires Knowledge & Skills
4+ years professional client relationship management
Senior Account Management experience in a marketing agency (agency experience is required)
Strong knowledge of digital marketing (SEO, PPC)
Demonstrated experience leading client meetings, deep-dives, and WIPs
Ability to manage multiple large projects simultaneously (5-10), over 3+ months
Strong problem-solving and risk reduction skills
Excellent communication, coaching, and stakeholder management
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Position title: Account Manager
Department: Client Services
Report to: Head of Client Services
Direct report: N/A
Days/Hours: Full-time | Fixed Term
Employment type: Full-time if you live and work in Australia with an AUS tax number. Contractor If you're outside of Australia and don't have an AUS tax registration number. Please see the difference in our FAQ.
Targeted timezones/locations: APAC (+) or (-) 3 hours from Sydney Timezone
Note: only applications within the targeted time zones/locations are processed.