The Old Swan Hotel, Harrogate are looking for a new team member to join our existing team, in return for your commitment your benefits will be:
Straight Shifts (40 hours over 5 days)
Up to 6 weeks annual holiday
Uniform Provided
Meals on duty
Parking on site
Gratuities Paid Monthly
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records
- Assist with administrative tasks such as filing, data entry, and email correspondence
Skills:
- Excellent communication and interpersonal skills to provide exceptional customer service
- Strong organizational skills to handle multiple tasks and prioritize effectively
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest information and transactions
- Ability to remain calm under pressure and handle difficult situations with professionalism
Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.
Requirements:
- Fluent in English, with strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using computer systems (Guestline PMS) and software for reservations and guest management
Shift Types;
A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days.
Job Types: Full-time, Permanent
Pay: Minimum Wage plus Gratuities . A live in position may be available on a Live-in wage
Additional pay:
Tips
Benefits:
Discounted or free food
Employee discount
Discounted stays within the group for employee and employee friends and family
Anniversary long service awards.