Sr Manager, IT Engineering

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. 
• The Engineering domain is an area focused on development, deployment, management, and maintenance of software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.  

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Combines hands-on technical depth with strong business and leadership skills, personally engaging with the technical problem to understand and shape solutions rather than relying on the team to explain it, and communicates clearly with Engineers and Engineering Managers to align on business needs, objectives, and the technical requirements of products 
• Serves as a hands-on escalation point for production issues and off-hours support, able to dig into the technical problem directly, lead troubleshooting, and drive coordinated resolution 
• Personally engages in architecture, design, code reviews, and key technical decisions, going deep enough to understand the problem firsthand and inspire the engineering team through hands-on technical leadership 
• Partners with Business and IT leadership to set and drive a clear technical vision, strategic direction, and roadmaps across multiple engineering teams, ensuring alignment with business priorities and effective communication with stakeholders
• Leads, develops, and mentors engineers and engineering leaders, driving technical upskilling across the organization to build the next generation of technical leaders 
• Supports self-governing engineering teams that are accountable for their own performance and delivery commitments, removing roadblocks and cultivating relationships across IT and at various levels of leadership 
• Responsible for budget management, forecasting, resource allocation, and long-term planning to drive alignment with business priorities 

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training  
• 7+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies  
• 5+ years of experience leading product teams      

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 
• Airline industry experience, including engineering / business processes and supporting technology   

Skills, Licenses & Certifications

• Proven track record of hands-on technical execution: personally dives into complex engineering problems across the relevant technology stack, understands root causes, and drives them to resolution; able to reason about the technical problem directly rather than depending on others to explain it 
• Proven ability to inspire, motivate, and elevate a technical team through personal technical credibility and a consistently high engineering bar, leading engineers of varying experience levels through high-pressure production situations 
• Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon 
• Delivery leadership in an Agile environment: well organized, able to prioritize and run multiple technical work streams with minimal direction 
• Excellent communication skills to present to executive management and emphasize the intersection of business and technology 
• Project management skills to plan and deliver complex technical initiatives are valued, but secondary to hands-on technical execution 

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.