Tableau Systems Administrator

Posting number: 26-20125

Department: MBTA - Information Technology Dept

Division: 031-ITD

Job classification: Tableau Systems Administrator

Posting type: Open/External and Promotional/Internal

Categories: IT and Computers

Summary

The Tableau Systems Administrator is responsible for managing and optimizing MBTA’s Tableau Server/Cloud environment, ensuring reliability, performance, and scalability. The Tableau Systems Administrator collaborates with cross-functional teams to support data initiatives, data visualization needs, assists in deploying and maintaining Tableau dashboards, and leads efforts in monitoring, troubleshooting, instilling best practices within Tableau Server/Cloud and optimizing the overall Tableau ecosystem. While ensuring superior data quality, the Tableau Systems Administrator is responsible for Tableau Server/Cloud Administration, user support and training, application security and compliance, mapping of data sources, Cloud resource optimization, systems monitoring and troubleshooting, and documentation and Best Practices. This position ensures a positive end-user experience, application availability, and addresses conflicts in an effective and efficient manner. This role ensures a high-level of data quality in analytics and reporting by developing quality control processes in the day-to-day operational objectives as well as the reporting metrics and solutions metrics for the team.

Examples of duties

• Manage and maintain Tableau infrastructure, ensuring high availability, performance, and secure access for all users. Implement and monitor security protocols, permissions, and user access levels to protect sensitive data.
• Oversee data connections within Tableau Server/Cloud, including database integrations, API connections, and data refresh schedules. Ensure data sources are accurate, consistent, and optimized for efficient performance.
• Serve as the primary support point of contact for question and escalations related to Tableau environment: Assist users, help with troubleshooting, access issues, and data source setup. Provide training sessions to increase user adoption and promote best practices.
• Collaborate with internal IT and data governance teams to enforce security standards and data compliance policies on Tableau environment, including row-level security, authentication, and permissions.
• Assist with the development of integration process data flows and data mapping analyses.
• Take ownership over Prep flow errors, communicating about them and working to resolve them as efficiently as possible.
• Support Tableau Server to Tableau Cloud migration activities by assisting with planning, user acceptance testing, environment validation, post migration optimization as well as coordinating with business users, IT Infrastructure and Security teams.
• Continuously monitor Tableau Server/Cloud for performance issues, manage server health checks, and troubleshoot any connectivity or performance-related problems.
• Resolve application and data-related problems regarding systems integration, compatibility, and multiple-platform integration.
• Develop and implement key components as needed to create testing criteria to guarantee the fidelity and performance of application and data architecture.
• Establish methods and procedures for tracking data quality, completeness, redundancy, and improvement; Develop and promote data integration methodologies and standards.
• Work closely with the data stewards, data analysts, developers, and business stakeholders and other internal stakeholders to deliver functional solutions that meet the needs of the business, support complex visualizations, and ensure consistent data quality and maximize existing data resources to best meet those needs.
• Support a diverse data community to develop analytical BI solutions.
• Assess the usefulness of new technologies and advocating for their adoption.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• No direct reports.

Qualifications

• Bachelor’s degree from an accredited institution in Computer Science, Information Systems, Business Administration, or a related field.
• Three (3) years of experience across the following areas:
  • Business Intelligence (BI) knowledge and exposure from an ETL perspective.
  • Application or Database Production support.
  • Scripting and object-oriented programming languages.
  • Relational database management.
  • Data engineering or a related role.
• Two (2) years of experience as the primary administrator of a Tableau environment.
• Proven experience with Tableau Server to Tableau Cloud migration.
• Proven experience in managing user permissions, implementing security best practices, and configuring data connections within Tableau Server/Cloud.
• Demonstrable experience with data management principles (such as ETL/ELT, data warehousing architecture, query design, cloud services, and performance tuning).
• Proven track record of self-starting and growth in related field(s).
• Developing and maintaining formal documentation that describes data and data structures including data modelling.
• Superior attention to detail skills and an ability to think critically and conceptually.
• Team oriented and flexible with proven track record in collaborating with multiple stakeholders.
• Strong verbal and written skills.
• Ability to quickly learn new technologies.
• Customer service disposition.
• Comfortable in a fast-paced setting and able to collaborate in a congenial team environment.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Supplemental information

• Five (5) years of experience with MBTA’s technical and data infrastructure.
• Five (5) years of experience working within an application or Database Production support role.
• Five (5) years of experience with scripting and object-oriented programming languages.
• Five (5) years of Relational Database experience.
• Eight (8) years of BI development experience.
• Eight (8) years of ETL/ DWH experience.
• Six (6) years of Cloud-based technological experience.
• Proficiency with interactive reporting platforms (Tableau, Power BI, etc.).
• Proven success with documentation of processes, distributing to end-users and supporting those users.
• Over five (5) years’ experience with advanced data management systems (e.g., Python, R, PostgreSQL, etc.).
• Deep expertise in data modeling and structuring.
• Experience in high volume data environments.
• Experience with cloud-based technology.
• Experience with systems migration.
• Experience for predictive analytics and data science methodologies.