Strategic & Solutions Account Manager has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and is responsible for sales of CareTria 3PL services as well as identifying potential opportunities for other Business Units. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.
KEY RESPONSIBILITIES:
Develop and design solutions for customer projects based on requirements and industry standards.
Develop and deliver sales presentations to existing customers to expand current business.
Supervise business books and ensure perpetual client service and revenue growth.
Establish a deep familiarity with each clients’ strategic priorities and challenges.
Partner cross-functionally to facilitate continuous improvement and/or to identify new services.
Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis.
Establish regular touchpoints with clients to monitor client engagement.
Oversee client satisfaction process and take corrective action when weaknesses are identified.
As the escalation point of contact, work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.
Responsible for maintaining, updating, understanding all client to company interactions.
Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.
Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
Responsible for the development of QBR slides for assigned accounts.
Ensures effective and timely internal and external communication within the account.
Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS:
Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.
Business Experience:
5 years + management experience with related industry experience.
Proven history of sales/revenue generation. Pharmaceutical life cycle experience strongly preferred.
KNOWLEDGE, SKILLS & ABILITIES:
Strong passion for problem solving and customer service.
Strong management and organizational skills
Demonstrated track record in achieving results.
Behavior consistent with CHART values
Keen ability to develop solutions to satisfy both the customers and company’s needs.
Strong strategic and analytical abilities
Approaches challenges with a “can do” attitude.
Is a champion for the customer
Gains satisfaction from fixing problems and delighting customers.
A creative thinker that considers problems and opportunities from multiple angles
Strong written and verbal communication skills
Strong attention to detail
Ability to travel to client locations (ground and air transportation). 30-90% regional travel to clients/prospective clients. Overnight, air travel approximately three times/month
Ability to travel to and attend work industry sponsored trade shows both regional & national.
Advanced computer skills; Word, Excel, PowerPoint and Visio
PHYSICAL DEMANDS:
Location of job activities 100% inside
Extensive manual dexterity (keyboarding, mouse, phone)
Use of phone for communication
Sit for prolonged periods of time
Occasionally stoop, kneel, and crouch
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The expected base pay range for this position is $100,000–$140,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.
CareTria is an Equal Opportunity Employer.