Admissions CRM Specialist / New Student Experience Assistant

About Us:

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.

Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.

With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.

Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.

Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia.
Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships.

JOB SUMMARY:

The Admissions CRM Specialist / New Student Experience Coordinator is responsible for supporting the Office of Admissions through the effective management of admissions technology, application processing, customer service, and new student engagement initiatives. This position plays a critical role in ensuring prospective students receive exceptional service from inquiry through enrollment while supporting the administration and continuous improvement of the College's Ellucian Recruit Customer Relationship Management (CRM) system and Ellucian Colleague Student Information System (SIS).

The ideal candidate is highly organized, technologically proficient, customer service focused and experienced in higher education admissions operations and CRM management.

Due to the need of interaction with students, employees, and the college community this position requires in person presence.

ESSENTIAL JOB FUNCTIONS:

• Receive, review, and process admissions applications, ensuring accurate and timely entry into the Ellucian Colleague Student Information System (SIS).
• Import admissions applications, transcripts, and supporting documentation into institutional systems in accordance with established procedures.
• Assist prospective students by phone, email, and in person with the admissions application process, including Residency Determination Service (RDS) requirements and application questions.
• Monitor the Office of Admissions general email account, respond to inquiries as appropriate, and route communications to the appropriate departments or staff members to ensure timely follow-up.
• Assist the Director of Admissions with Ellucian Recruit CRM administration, software integrations, and admissions technology initiatives.
• Assist with student record management and maintenance within the Ellucian Colleague Student Information System (SIS), including processing approved updates to student information while maintaining the accuracy, integrity, and confidentiality of student records.
• Assist with developing, maintaining, and updating admissions communications, communication workflows, email templates, and automated messaging within the CRM.
• Track and monitor receipt of required admissions documents throughout the admissions process.
• Assist with testing, implementing, troubleshooting, and documenting CRM workflows, software integrations, and system enhancements to improve admissions operations and the applicant experience.
• Assist with identifying, documenting, tracking, and escalating potentially fraudulent or suspicious applications or applicant records to the Director of Admissions for review and appropriate action.
• Generate reports and assist with maintaining accurate admissions data to support recruitment efforts and institutional reporting.

New Student Experience & Customer Service

• Coordinate and oversee the campus tour request process to ensure a positive visitor experience.
• Train admissions staff and student ambassadors on campus tour procedures, expectations, and customer service best practices.
• Assist with implementing and maintaining a comprehensive new student communications plan designed to support prospective students through out the enrollment process.
• Welcome prospective students, families, and visitors while providing exceptional customer service both in person and through virtual communication channels.
• Disseminate admissions information through telephone, email, mail, and other communication platforms.
• Coordinate with Admissions staff and departments across the College to support new student onboarding initiatives, recruitment events, and enrollment activities.
• Represent the Office of Admissions at recruitment events, campus programs, and special events as needed.
• Perform other duties and responsibilities as assigned by the Director of Admissions.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Bachelor's degree from an accredited college or university.
• One (1) year of professional experience in higher education, preferably in Admissions, Enrollment Management, Student Services, or a related area.
• Experience using Ellucian Colleague Student Information System (SIS).
• Experience using Ellucian Recruit CRM.
• Demonstrated ability to learn and utilize technology systems to support admissions and enrollment operations.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to maintain confidential student records in accordance with institutional policies and applicable regulations.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong commitment to providing exceptional customer service to prospective students and their families.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of higher education admissions and enrollment processes.
• Proficiency with Microsoft Office Suite and modern office technologies.
• Ability to troubleshoot technology-related issues and communicate solutions effectively.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Demonstrated commitment to diversity, equity, inclusion, and student success.

PREFERRED QUALIFICATION:

• Two or more years of experience in college admissions or enrollment management.
• Experience with CRM workflow development, communication plans, or marketing automation.
• Experience testing, implementing, or supporting software integrations and admissions technology projects.
• Knowledge of Residency Determination Service (RDS) or residency classification processes.
• Experience with admissions reporting, data analysis, or process improvement initiatives.
• Experience training staff or student employees.

SCHEDULING REQUIREMENTS:

This is a part-time position (25 hours a week). Work schedule may include occasional evening or weekend hours to support recruitment events, campus visits, and special admissions programs.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

WORK ENVIRONMENT:

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.

General Benefits:

Cecil College offers part-time employees a wide range of benefits, including accrual of sick and safe leave (1 hour of sick and safe leave accrued for every 30 hours worked); opportunity to open a voluntary retirement account with TIAA or Fidelity; employee paid short term disability based on eligibility guidelines; access to the Fitness Center and library and tuition waiver based on eligibility guidelines.

The rate for the position is $20/hr.

Posted on 8/6/2026.

Based upon the budgeted hours of a position, contribution to the Maryland State Retirement Pension System may be required.

*We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status or any other status protected by federal, state or local laws.