Public Areas Attendant

Crystalbrook Kingsley is Newcastle's iconic five-star hotel, where heritage architecture meets contemporary luxury. Home to the award-winning Roundhouse rooftop restaurant and bar, Kingsley offers exceptional hospitality in the heart of Newcastle's vibrant cultural precinct.

Every guest's experience begins the moment they step through our doors. As a Public Areas Attendant, you'll play an important role in creating welcoming, immaculate spaces that reflect the premium standards of Crystalbrook Collection and leave a lasting impression on every guest.

Role Purpose

Reporting to the Housekeeping Supervisor, the Public Areas Attendant is responsible for maintaining the cleanliness, presentation and safety of all public spaces throughout the hotel.

This is an excellent opportunity for someone who takes pride in their work, enjoys creating beautiful environments and understands that every detail contributes to an exceptional guest experience. From our lobby and public spaces to meeting rooms and guest facilities, you'll help ensure every area consistently reflects the premium standards of Crystalbrook Kingsley.

Working closely with the Housekeeping team and other hotel departments, you'll contribute to a welcoming, safe and well-presented environment while delivering the warm and genuine hospitality Crystalbrook is known for.

Responsibilities

You will be responsible for:

• Maintaining exceptional cleanliness and presentation throughout all public areas, function spaces and guest facilities.
• Ensuring all public spaces consistently reflect the premium standards of Crystalbrook Kingsley.
• Responding promptly and professionally to guest requests and assisting wherever possible.
• Identifying and reporting maintenance issues, hazards or damaged equipment.
• Maintaining cleaning equipment and work areas to the highest standards.
• Working collaboratively with Housekeeping and other hotel departments to ensure seamless daily operations.
• Following workplace health and safety procedures and safe manual handling practices.
• Completing all duties efficiently while maintaining exceptional quality standards.
• Supporting hotel operations through a flexible, positive and team-focused approach.
• Leading by example to create a positive, collaborative and Customer Obsessed culture.

Skills & Experience

We're looking for someone who takes pride in creating welcoming environments and enjoys delivering exceptional service through attention to detail.

You'll bring:

• Previous experience in housekeeping, public area cleaning or a similar role within a hotel or hospitality environment is preferred.
• Exceptional attention to detail and commitment to maintaining premium presentation standards.
• Strong organisational and time management skills.
• A friendly, positive attitude with a genuine passion for guest service.
• Excellent communication skills and the ability to work collaboratively with colleagues across the hotel.
• The ability to work independently while contributing positively to a team environment.
• A proactive approach with the confidence to identify opportunities for improvement.
• Physical capability to perform cleaning duties throughout a busy hotel environment.
• A commitment to workplace health and safety procedures.

Why Join Us?

Help Create Exceptional First Impressions

Every guest's journey begins the moment they arrive. You'll play an important role in ensuring every public space reflects the elegance, warmth and premium standards that define Crystalbrook Kingsley.

Join a Supportive Team

Become part of a friendly, collaborative housekeeping team that values teamwork, recognises great work and supports one another to deliver exceptional guest experiences every day.

Build Your Career with Crystalbrook Collection

Be part of one of Australia's fastest-growing luxury hospitality groups. With exciting expansion plans across Australia, you'll have genuine opportunities to develop your career at Kingsley or across our growing national portfolio.

You will also enjoy a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars.
• $99 room rates and generous Friends & Family accommodation discounts.
• Enhanced parental leave and lifestyle benefits.
• Ongoing learning and tailored career development opportunities.
• Internal mobility and career progression across our growing portfolio.
• Team recognition programs and regular engagement events.
• A workplace committed to sustainability, collaboration and diversity.

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

At Crystalbrook Collection, we're doing hospitality differently. Guided by our values of being Customer Obsessed, Collaborative and Courageous, we're creating extraordinary guest experiences while providing our people with meaningful careers, genuine opportunities for growth and the chance to make a lasting impact.