This role sits within the Content Operations team in the TV Distribution Unit, supporting the platforms and workflows that deliver content across EE TV services.
You will help ensure customers receive a reliable, high-quality viewing experience by managing operational processes, resolving service issues and supporting technical change.Working across BT teams and strategic suppliers, you will contribute to the delivery of resilient media services and content supply chains.
The role combines operational ownership, technical delivery and continuous improvement within a fast-paced media technology environment.
What you’ll be doing- Support the operational management of content delivery platforms, media workflows and supporting services, helping to ensure a reliable and high-quality experience for EE TV customers.
- Coordinate the resolution of operational incidents, service issues and delivery risks, working with internal teams and suppliers to minimise customer and business impact.
- Support the delivery of technical change, platform enhancements and new capabilities, ensuring operational requirements are understood, tested and successfully implemented.
- Collaborate with engineering teams, suppliers and business stakeholders to support delivery outcomes, service improvements and the introduction of new technologies and workflows.
- Monitor service performance and identify opportunities to improve operational efficiency, resilience and customer experience through process improvement and automation.
- Maintain operational documentation, runbooks and knowledge articles, while developing expertise in supported platforms and workflows to support effective service management and knowledge sharing.
- Contribute to operational readiness, governance and continuous improvement activities to ensure services remain secure, resilient and fit for purpose.
- Experience working within a media, broadcast, streaming or content operations environment, with a strong understanding of digital video formats, codecs, frame rates, metadata and media workflows.
- Experience supporting operational services and technical delivery activities, including incident management, issue resolution, risk management and continuous improvement.
- Experience working collaboratively with suppliers, technical teams and business stakeholders to deliver successful operational and customer outcomes.
- Experience using collaboration and workflow management tools such as Jira and Confluence within a structured delivery environment.
- Experience working with Media Asset Management (MAM) platforms.
- Understanding of content supply chain, Video on Demand (VOD) and streaming workflows.
- Experience supporting cloud-based platforms and services, particularly AWS.
- AWS Cloud Practitioner certification, or equivalent cloud knowledge and experience.
- Experience working within Agile, Scrum or Kanban delivery environments.
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.