GENERAL MANAGER
FLSA Classification: Exempt
Reports to: District Manager
Benefits:
- Major Medical – Aetna
- Dental - Aetna
- Vision – Aetna
- Telemedicine – Aetna
- Health Spending Account
- Flexible Spending Account
- Life & Disability – Prudential
- Supplemental Health Plans
- Employee Assistance Program
- Paid Time Off
Schedule:
- Full Time
- Weekend Availability
- On Call
- Holidays
- Day Shift
- Night Shift
JOB DESCRIPTION?
Summary/objective:
As General Manager, you are a Nothing Bundt Cakes ambassador with the following core values as your foundation, 1) Spirit of a Champion 2) A Servant’s Heart 3) Ability to Make Genuine Connections. Your primary role for Celebrations Cakes, LLC will be managing the day-to-day operations of your bakery location, staffing, partnering with Human Resources efforts, and Profit and Loss responsibility, and such other duties (that shall be consistent with your role as a Manager of the bakery) as the company may reasonably direct you to perform from time to time. Considering your anticipated job duties, compensation, exercise of discretion and advanced knowledge required of your position, you will be exempt from federal and state overtime wage requirements. The position is a hybrid roll. Your job duties may require you to occasionally travel. You may also be permitted to work remotely with prior authorization from your manager. Reliable transportation required, and must pass an MVR
Spirit of a Champion
Hungry & Displays Intellectual Curiosity
• Competitive mindset relayed between locations. • Adjusts appropriately to Bakery Manager goal setting, action planning, and communication. • Self-motivates for continued management skill development through online learning, reading and mentorship. • Promotes personal development plan & holds self-accountable to it. • Ensures completion of all GatherRound modules & trainings and provides additional educational opportunities.
Makes Sound Decisions & Is Accountable
• Accountable to all events in the Bakery that impacts health and safety of Team Members. • Heavily values food safety and Bakery sanitation. • Exhibits positive energy and recognition to team members.
Drives For Results
• Achieves high standards on all measurable goals, SMG metrics & financial performance scorecard. • Follows up with District Manager on the action plan for items below the benchmark. • Drives for QSC, Food Safety, Bakery cleanliness, and sanitation standards • Manages, sets goals for leads in bakery, discusses trends and ensures operation within budget. • Ensures marketing efforts are implemented and appropriately directed. • Develops and coaches leaders on running effective shifts and developing team members. • Oversees and inspects the execution of bakery maintenance.
A Servant’s Heart
Displays Team>Self Attitude
• Provides public recognition for big and small wins on all measurable goals. • Shares successes and credit with the entire Team, regardless of contribution size.
Humbly Champions Change
• Creates a vision for growth that leads. • Readily adapts to change, provides directional leadership with an entrepreneurial spirit. • Predicts performance and sets priorities using seasonal patterns, trends, and data. • Is innovative and thinks outside the box; continuously looks for how to do things quicker, more efficiently, and with better outcomes. • Has the ability to excite Team Members about changes, even if they have difficult components to them.
Empathetic, Responsive & Trustworthy
• Able to put themselves in another’s shoes to see things from different perspectives. • Acts as a mediator to help the Team bridge any gaps in understanding and brainstorm solutions; gets everyone on the same page. • Maintains composure under pressure, takes the time to hear people out, then formulate a thoughtful response. • Cares about the development of the Management Team.
Ability to Make Genuine Connections = Guest Obsessed
Motivates, Coaches & Develops Others
• Proactively interviews, onboards, and develops team members, focusing on top talent and developing a talent pipeline. • Maximizes GatherRound for training, development, and communication.
Leads Courageously & Influences Others
• Champions and models our values as well as The Ideal Team Player characteristics: Hungry, Humble, and Smart. • Recognizes the value in the different perspectives and cultures brought to an organization and will not tolerate discriminatory acts, language, or exclusive behavior. • Builds and encourages recognition culture. Says “thank you”. • Plans ahead, evaluates labor efficiencies and cash/security issues appropriately.
Promotes Collaboration, Teamwork & Establishes Trust
• Engages Team, provides team building and quick problem solving of interpersonal conflict. • Willingness to roll up sleeves and spend time on the line working alongside Team Members and interacting with Guests. • Role models all desired behaviors.
?Required education and experience
- High school graduate
- Valid Driver’s License
- Food Safety Certified; ServSafe Manager preferred
- At least two years of General Manager Experience with direct, one unit P&L accountability
Preferred education and experience
- QSR Experience
- Baked Goods Experience
20% Travel
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Duties, responsibilities and activities may change at any time with or without notice.
Celebration Cakes Vision
Igniting joy, cultivating connections and serving our communities through cake with an unrivaled commitment to excellence.
Talking Points
Igniting Joy
- By this we mean we believe every guest deserves radical hospitality.
- Celebration and handcrafted beauty.
- Acts of service to benefit others.
Cultivating connections
- By this we mean sincere engagement, be sweet, make a friend who looks forward to seeing you again, engaging in every opportunity to fulfill our guests’ needs and communities.
- Being Guest Obsessed! (or having a Guest Obsessed Mindset)
Communities
- By this we mean partnering with our communities no matter how big or small to reach success.
- Deeply rooted, give back partnership, responsibility and purpose.
Commitment to Excellence
- By this we mean unrivaled performance in terms of people, sales, and stewardship.
- A passion to succeed with an intense drive and a sense of urgency.