Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
What we offer you- Working at the world’s only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package
The role is responsible for the functional support for PP & QM Modules of S/4Hana business application.
The major purpose of the role is to serve locations running S/4 as their ERP platform by:
• Having good understanding of PP, QM and MES Integration
• Knowledge of Variant configuration is good to have but not Mandatory
• Debugging knowledge
• Integration knowledge with MM, SD & CO is required
• Experience in batch management and batch tracing required
• Should be able to work independently and support juniors in team Issue resolution on incidents and problems for the live units in Hana
• Service and change requests management
• Ensures stable business process continuation and improvements
• Ensures that tickets assigned are followed up, tracked and delivered according to the SLA
• Accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely manner
• Dedicated and high focused business support during period end closing and critical business activities like shipping, manufacturing, etc.
• Provides appropriate solutions upon Business Area requirements
• Design, configure, test and train business solutions in collaboration with solution team
• Participate in hyper care and take over location support from project team
• Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA’s agreed
• Proactive system improvement proposals and initiatives
• Preventive business process support
• Works closely with business support departments to translate business requirements into feasible solutions
• Close working relationship with technical, solution delivery, basis and authorization teams all involved in the different business support processes
• Understand and work according to the transport and release management process
• Comes up continuously with business and process related improvement ideas
• Provide and maintain process documentations like problem, incident and change management
• Work according to the best practises for support
• Perform daily tasks in ServiceNow
• Travel regionally or to other locations globally as and when need
Work Experience:
• Minimum 6 years of relevant experience in a comparable role within SAP (ECC6 / S4 Hana) with hands-on application management or project organization.
• Must have experience in working in AMS/Support environment
• Variant configuration experience is desirable
• Good Exposure in Batch Management is mandatory, with knowledge on WIP Batches.
• Experience in Discrete manufacturing for PP & QM.
• Minimum 2 implementation in PP and QM
• Integration experience with MES(Hydra) is preferred.
• Working on the basis of Europe/India Time Zone.
Industry Experience: Experience in a manufacturing environment is preferred
Education: IT /Business Degree or Equivalent
Licensing/Certification: SAP & ITIL Certification is preferred
Functional Knowledge: Solid understanding of the business processes related to the business application(s) concerned
Technical Knowledge: Understanding of technical environment of the business application(s) concerned
Language: Fluency in English (verbal and written)
At Hydro, we believe diversity makes us stronger. We welcome diverse experiences and perspectives, and invite all qualified candidates to apply. We review every application fairly and strive to provide equal opportunities for everyone to grow and succeed.
Apply before: 09/15/2026