HR Shared Services Specialist I

Location - Gurgaon

Summary

The HR Specialist I, Shared Services, works closely with the global HR team and other more senior members of the HR Shared Services Team supporting employee inquiries and administering employee data systems. The position has a variety of administrative responsibilities related to data management, query resolution, compliance, and reporting.  This role works with HR Business Partners, Payroll, HR Operations, Talent Management, Total Rewards (Benefits and Compensation), and HR Information Systems (HRIS) teams.

Responsibilities Execute HR system transactions and resolve basic to moderately complex escalations within agreed SLAs. Escalate or collaborate with Tier 2/3 teams (HRIS, CoEs, HRBPs/ERMs) on unresolved issues. Perform HR operational activities and manage employee data throughout the employee lifecycle under moderate supervision. Ensure compliance with global HR processes, policies, and procedures while resolving employee queries and issues. Enhance employee experience through accurate and timely issue resolution. Learn and execute newly transitioned processes, develop subject matter expertise, and follow established procedures. Identify process improvement opportunities and support change projects through query resolution and feedback. Contribute to Global HR initiatives, projects, and key strategic priorities. Support JDS Support Hub knowledge base administration by updating and maintaining accurate content in line with review processes. Promote organizational values and contribute to a positive, high-performing workplace culture .Assist with audits, compliance reporting, and other assigned responsibilities.Essential Functions of the Role

• Communicate effectively via email, phone, and virtual platforms.
• Collaborate across departments to support organizational goals.

Education & Work Requirements

• Associate's Degree with 0-1 years of related experience

Education & Work Preferences

• This is a hybrid environment requiring four days of work in office
• Prolonged periods of sitting and working on a computer.

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

Location - Gurgaon