Technology Advance AI Leader (Director), Deloitte Global Operate

Job Type: Permanent 
Work Model: Remote 
Reference code: 134192   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON; Halifax, NS; Kitchener, ON; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Key responsibilities may include:

• Drive and enable the delivery of cloud computing, automation, artificial intelligence, Agentic AI and Generative AI capabilities in existing and new assets used by the Deloitte Operate business worldwide to reduce costs and deliver business value. 
• Evaluate new technology solutions proposed by MF businesses to assess technology value and advise leadership on implementation, automation and global usability. 
• Work closely with Sales and Economics workstreams to directly support select large client deals where AI will play a key role in delivery.  This will include using AI to evaluate RFP/RFIs from clients and match automations with assets and solutions to deliver client value. 
• Drive architecture models that adhere to Deloitte policies related to privacy, residency and data sovereignty by ensuring solutions that deliver capabilities to localize data around the globe, recognizing emerging capabilities in Generative AI. 
• Enable the scale of large country solutions (including ServiceNow and propriety solutions) across the Deloitte network, factoring in local requirements with implementation planning. 
• Directly engage and collaborate with member firm business teams, leaders and client facing teams to communicate, demonstrate and outline automation functionality (AI, GenAI, others) of Global Operate assets and solutions and how they can be used to add value and reduce costs. 
• Maintain a detailed understanding of the Global Operate features, benefits and usage delivered across multiple assets.  Act as deep subject matter expert on AI, automation and the capabilities of each asset and how they are serving our clients and each Deloitte business unit. 
• Partner with Global Operate teams and target geographies to ensure appropriate knowledge sharing related to automation, artificial intelligence, and Generative AI; identify & mitigate roadblocks to adoption.    
• Consult with cross-functional teams in the development, validation, and delivery of materials to support the successful adoption of asset solutions for various audience types (business teams, technical teams and member firm leadership), representing the functional solution of each asset.  Create and maintain clear business use cases for each asset and track and share existing use cases with Deloitte clients around the world.
• Create promotional materials as necessary to drive deep usage by leveraging the full vision of each asset.  Participate in relevant forums worldwide to showcase asset functionality
• 15-25% travel (including international) expected

The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate’s overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day.
 

• 14+ years’ experience in professional/client services capacity, emphasizing development/management skills in the following areas: technology solutioning, automation, Agentic & Generative AI, Artificial Intelligence, Cloud Computing and large scale enterprise solution global delivery vendors/alliances. 
• Experience with enterprise application implementations in a global setting, with a strong focus on automation to reduce costs and deliver client value.  Understands Deloitte existing ambition on delivery of Operate services, how clients benefit and evolving solutions/tools with emerging trends in IT. 
• Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling. 
• Experience in delivery of client service projects; team player with a “customer focused” mentality; ability to operate under minimal supervision in a matrix environment
• Ability to understand the value of IT solutions within the context of Deloitte’s business (both US and global)
• Excellent verbal and written communication skills and ability to work with diverse cultures in a virtual environment; excellent presentation and facilitation skills
• Ability to lead both people and project work, and to interact with varying levels of management
• Strong analytical skills and an ability to operate in a fast-paced environment with evolving and competing requirements and priorities across multiple countries and time zones
• Excellent problem-solving skills & excellent teaming skills

The salary range for this position is $140,000 - $260,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent  recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.