EpicCare Orders Analyst (Information Technologist 3) - 20034215

Who we are:

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.

DBH Values:

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.

Please note: Effective October 1, 2025, the Ohio Department of Mental Health & Addiction Services has transitioned to its new name—the Ohio Department of Behavioral Health. This change reflects our continued commitment to providing comprehensive, person-centered care that addresses the full range of behavioral health needs for Ohioans. All positions and services now fall under the Ohio Department of Behavioral Health as we move forward in serving individuals, families, and communities across the state.

What you’ll Do at DBH:

The Ohio Department of Behavioral Health (DBH) is seeking a highly skilled EpicCare Orders Analyst (Information Technologist 3) to support the implementation, optimization, and ongoing maintenance of the Epic electronic health record (EHR). This position plays a critical role in designing, building, and supporting EpicCare Orders and Order Transmittal functionality to ensure safe, efficient, and compliant clinical ordering workflows across the enterprise. The ideal candidate will collaborate with clinical, operational, pharmacy, and technical teams to optimize order management processes while supporting the agency’s mission of delivering high-quality behavioral healthcare services.

PRIMARY TECHNOLOGY: Epic Systems Application Administration
SECONDARY TECHNOLOGY: Microsoft OS

EpicCare Orders Build, Support & Optimization

• Serve as the agency’s EpicCare Orders and Order Transmittal analyst by designing, building, configuring, testing, implementing, and maintaining Epic applications that support order management workflows, including order entry, order sets, order transmittal, order routing, preference lists, and order-related clinical decision support tools.
• Analyze existing order management and order transmittal workflows in collaboration with clinical, operational, and pharmacy stakeholders; identify workflow gaps and translate business, clinical, and regulatory requirements into effective Epic order build solutions.
• Configure and maintain order transmittal workflows, including outbound routing of orders to external facilities, laboratories, pharmacies, and ancillary departments.
• Ensure routing rules, interfaces, and transmittal logic align with operational requirements and applicable regulatory standards.
• Build and maintain order sets, preference lists, orderable item dictionaries, and order-related clinical decision support rules that support behavioral health ordering requirements.
• Troubleshoot order routing failures, transmittal errors, and workflow issues to maintain the integrity of the ordering process.
• Manage the complete system change lifecycle, including analysis, design, configuration, testing, validation, implementation, and go-live support for EpicCare Orders and Order Transmittal upgrades, releases, enhancements, and new implementations.
• Investigate issues submitted through the IT ticketing system, perform root-cause analysis, resolve application issues, and escalate complex problems within established service-level expectations.
• Develop and maintain build documentation, test scripts, configuration records, and change management documentation for EpicCare Orders and Order Transmittal workstreams.
• Serve as the liaison between clinical end users, operational leadership, pharmacy, ancillary departments, and IT teams to ensure ordering workflows remain efficient, compliant, and accurately configured.

Cross-Application Support & Security

• Perform cross-application responsibilities as EpicCare Orders and Order Transmittal workload allows, including support for interoperability modules and order-adjacent workflows such as order transmittal interfaces, pharmacy routing, laboratory connectivity, and external order exchange, as prioritized by management.
• Assist with the analysis, design, testing, implementation, and support of additional Epic application areas outside EpicCare Orders and Order Transmittal to meet evolving operational needs.
• Collaborate with Epic application teams, including Clinical Documentation, Health Information Management (HIM), Pharmacy, Beacon, Grand Central, Prelude, Hospital Billing, and Professional Billing, to ensure seamless integration of order workflows across the patient record and revenue cycle.
• Apply EpicCare Orders and Order Transmittal expertise to support the secure, accurate, and timely exchange of order information across internal systems, external organizations, and ancillary service providers.
• Promote system security by adhering to State of Ohio and agency information security policies, maintaining data integrity, confidentiality, and appropriate access controls for EpicCare Orders and related applications.
• Ensure EpicCare Orders configurations comply with security, privacy, and access-control requirements, including appropriate safeguards for sensitive and behavioral health-related orders.
• Complete required information security training and promptly report potential security concerns in accordance with agency policies and procedures.

Professional Development & Other Assigned Duties

• Stay current with emerging healthcare technologies, Epic enhancements, industry standards, and best practices by continuously developing technical and professional skills.
• Complete Epic Continuing Education (CEE), new version training, and other required learning activities to maintain Epic certifications, proficiencies, and badges for assigned applications.
• Apply new Epic functionality and industry best practices to improve ordering workflows, enhance system performance, and resolve operational challenges.
• Perform other related duties as assigned in support of agency information technology and electronic health record operations.

This is an hourly position covered by the OCSEA/AFSCME bargaining unit (union), with a pay range of 33 on the OCSEA Pay Range Schedule. Normal working hours are 8:00am to 5:00pm. This position is located within our Office of Health Information Systems, headquartered at the James Rhodes State Office Tower, 30 East Broad Street, 27th floor, Columbus, Ohio 43215.

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting. 

-Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting. 

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question. 

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.

Primary Job Skills:  Epic Systems Application Administration
Technical Skills: Information Technology, Project Management
Professional Skills: Analyzation, Written Communication

Required Educational Transcripts

Official transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution’s website will not be accepted. The Ohio Department of Behavioral Health reserves the right to evaluate the academic validity of the degree-granting institution.

Application Procedures

To be considered for this position, you must apply online through this posting website (careers.ohio.gov). We no longer accept paper applications. When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We will not give credit for your qualifications, experience, education, and training in the job selection process if there is no evidence provided on your application. In addition, “see resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be fully supported by the work experience/education sections of your application. You may check the status of your application by signing into your profile on this website (careers.ohio.gov). We will communicate with you through the email you provided in your profile and job application. Be sure to check your email regularly.

Background Check Notice

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Rule 5122-7-21, “Background check on applicants,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Behavioral Health.

If you require a reasonable accommodation for the application process, assessment &/or interview, please contact Andrew Seifert, EEO/ADA Administrator at andrew.seifert@dbh.ohio.gov or 614-466-8884.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.