We are seeking experienced Business Analysts to join our growing Business Banking
Technology team, supporting both strategic transformation initiatives and the
development of new Business Banking propositions.
Successful candidates will combine strong core Business Analysis capability with
Business Banking domain expertise, operating within Agile delivery teams to define,
refine and deliver high quality solutions that create value for customers and the
organisation.
The role requires individuals who can confidently engage
stakeholders, facilitate workshops, break down complex business problems, manage
requirements throughout the delivery lifecycle, and work effectively with Product
Owners, Engineers, Architects, Testers and Operational teams.
Key Responsibilities
Business Analysis
Elicit, analyse and document business, functional and non-functional
requirements.
Facilitate workshops, interviews and discovery sessions with stakeholders.
Create and maintain user stories, epics, processes, data requirements and
acceptance criteria.
Ensure requirements are clear, testable and aligned to business objectives.
Support solution design through collaboration with Architecture, Engineering and
Product teams.
Perform impact analysis across systems, processes, data and operating models.
Support testing activities including SIT, UAT and defect triage.
Agile Delivery
Operate as an embedded member of Agile squads.
Work closely with Product Owners to shape and prioritise backlogs.
Lead refinement sessions and ensure stories meet Definition of Ready
standards.
Decompose large business outcomes into manageable epics, features and
stories.
Contribute to sprint planning, reviews and retrospectives.
Manage requirements traceability throughout the delivery lifecycle.
Stakeholder Engagement
Build strong relationships across Business, Operations and Technology teams.
Communicate effectively with both technical and non-technical audiences.
Influence decisions through evidence-based analysis.
Facilitate consensus between competing stakeholder priorities.
Process & Data Analysis
Analyse existing business processes and identify improvement opportunities.
Create process maps, workflow models and customer journeys.
Support operating model design and process optimisation.
Analyse business and customer data to inform recommendations.
Essential Skills & Experience
Business Analysis
Proven experience as a Business Analyst within Financial Services or Banking.
Strong requirements elicitation and management capability.
Experience creating:
o User stories
o Acceptance criteria
o Process maps
o Business requirements documentation
o Functional specifications
Strong workshop facilitation and stakeholder management skills.
Experience conducting impact assessments and gap analysis.
Ability to work independently on complex change initiatives.
Agile Delivery
Experience working within Agile squads using Scrum and/or SAFe.
Strong backlog management and refinement experience.
Demonstrable ability to break down complex requirements into deliverable
increments.
Experience working closely with Product Owners and Engineering teams.
Good understanding of Agile delivery practices and ceremonies.
Communication
Excellent written and verbal communication skills.
Ability to communicate complex concepts in a simple and engaging manner.
Strong negotiation, influencing and presentation skills.
Comfortable managing senior stakeholders.
Tools
Experience with:
Jira
Confluence
Miro
Visio or equivalent process mapping tools
Microsoft Office Suite
Business Banking Domain Knowledge (Essential)
Candidates should demonstrate experience in one or more of the following:
Business Banking products and services
Business current accounts
Lending and credit products
Client onboarding journeys
Business customer servicing
Payments and cash management
Regulatory and compliance requirements impacting Business Banking
Desirable Specialist Experience
We are particularly interested in candidates who possess expertise in one or more of
the following specialist domains:
Financial Crime
AML controls and monitoring
KYC and Customer Due Diligence
Sanctions screening
Financial Crime operating models
Risk scoring and alert management
Question set design and customer onboarding journeys
Fraud
Fraud prevention and detection processes
Fraud risk assessment
Feedzai platform experience
Fraud decisioning and case management
Customer Due Diligence
CDD frameworks
Risk-based onboarding
Decision rule sets
Customer response handling
Regulatory compliance requirements
Treasury
Treasury operations
Treasury reporting
Market and liquidity data feeds
Regulatory reporting
Reconciliation processes
Payments
BACS
Faster Payments
CHAPS
Direct Debit and Direct Credit processing
Corporate and Business Banking payment services
Direct BACS submitter processes
Business payment reference and contra data
Personal Attributes
Collaborative and team-oriented.
Curious and willing to challenge constructively.
Strong problem solver.
Customer focused.
Proactive and outcome driven.
Comfortable operating within ambiguity and change.
Passionate about delivering high quality analysis and business outcomes.
Ideal Candidate Profile
The ideal candidate will bring:
Proven Business Banking experience.
Excellent core Business Analysis capability.
Strong Agile delivery experience.
Expertise in running requirements and refinement workshops.
Experience decomposing complex business problems into deliverable
outcomes.
Outstanding stakeholder and communication skills.
Specialist knowledge in Financial Crime, Fraud, Payments, Treasury or
Customer Due Diligence would be highly advantageous