INTAKE COORDINATOR | Trial Division

Attention applicants:  Do not apply for this position via the MassCareers website.  Your application will not be received. 

To apply, follow the link below to the Attorney General’s Office direct application page.

www.mass.gov/ago/employment.

INTAKE COORDINATOR

GOVERNMENT BUREAU

TRIAL DIVISION

(Boston Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to serve as the Intake Coordinator in the Trial Division within the Government Bureau. The Trial Division represents and defends the Commonwealth of Massachusetts, its agencies, and employees in a wide variety of civil lawsuits

Primary Duties: The Intake Coordinator serves as the primary point of contact for new civil litigation and pre-litigation matters and is responsible for accurate intake, tracking, filing, and reporting of such matters and the management of presentment claims (pre-litigation tort claims) received in the Trial Division.  This role maintains records, coordinates communication with agency representatives, outside counsel, and members of the public.  Intake coordinator responsibilities include:

·         Entering new cases into OnBase, the division’s case management system, within one to two days of receipt and forwarding to the managing attorney for assignment.

·         Updating staff assignments in OnBase and forwarding case documents to the appropriate team members. 

·         Entering cases in handled by Special Assistant Attorneys General into OnBase.

·         Entering Agency Settlement Requests into OnBase.

·         Monitoring Presentment email inbox and acknowledging receipt of incoming emails and documents.

·         Reading and reviewing all presentment claims received by the division.

·         Identifying the Commonwealth agency or agencies involved in the incident(s) using the search options provided in the Presentment Intake instructions.

·         Opening files OnBase and preparing a checklist.

·         Forwarding presentment documents to the appropriate representative at the Executive Office of the agency believed to be involved or responding to the claimant, claimant’s attorney, or insurance company, if necessary.

·         Uploading presentments, supporting documents, and related correspondence to the appropriate OnBase file.

·         Updating agency presentment contact information.

·         Maintaining organized electronic records of new cases and presentment claims.

·         Maintaining organized and labeled physical presentment files for three years.

·         Closing out old presentments in OnBase and archiving or destroying the physical presentment claims, as necessary.

·         Assisting in the search for responsive presentment documents and preparing reports for public records requests related to presentments.

·         Maintaining accurate reports of presentments for the division’s annual report.

·         Preparing affidavits for agencies and AAGs when presentment was not received as it relates to a civil litigation tort case.

·         Monitoring the public line and answering and responding to calls and voicemails.

·         Performing other duties as needed. 

Position Type:  Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Salary:  $59,513

To apply for this position:  Please visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly.  Applications submitted via MassCareers website are not received. 

You will be asked to submit a cover letter and resume when applying for this position.  The application deadline is August 17, 2026 at 5:00 PM (ET) .

Qualified individuals with disabilities are encouraged to apply.  We will gladly assist applicants in need of an accommodation.  For assistance, contact the Human Resources Division at (617) 963-2932.

Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office. 

Inquiries regarding position & status may be made to:

Ellen Tierney, Managing Administrative Assistant

Trial Division

(617) 963-2358

Position Requirements: 

·         Associate or bachelor’s degree, or an equivalent combination of education and relevant Administrative or legal support experience.

·         Excellent organizational and analytical skills, with the ability to manage multiple priorities.

·         Effective written and verbal communication skills.

·         Proficiency with Microsoft Office applications and case management systems such as OnBase, preferred.

·         Ability to interact and communicate with others effectively, including an ability to build rapport

·         with people of diverse ethnic, cultural, and economic backgrounds.

·         Bilingual candidates are encouraged to apply.

·         Ability to travel within the Commonwealth, as needed; valid driver’s license, preferred.

The successful candidate will be able to demonstrate an interest in supporting a respectful and inclusive

work environment and a connection to the people and communities we serve. 

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.  The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers “apply online” option.  Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office.  You must apply directly at:  www.mass.gov/ago/employment.