ADMINISTRATIVE COORDINATOR | Consumer Advocacy & Response Division ( Central MA Regional Office- Worcester)

Attention applicants:  Do not apply for this position via the MassCareers website.  Your application will not be received. 

To apply, follow the link below to the Attorney General’s Office direct application page.

www.mass.gov/ago/employment.

ADMINISTRATIVE COORDINATOR

CONSUMER ADVOCACY AND RESPONSE DIVISION

PUBLIC PROTECTION & ADVOCACY BUREAU

CENTRAL MASSACHUSETTS REGIONAL OFFICE

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to assist with the  processing and assignment of consumer intakes received by the Consumer Advocacy & Response Division (CARD) and to serve as the Administrative Coordinator for the Central Massachusetts Regional Office in Worcester.

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including: debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

To provide the highest-quality services and access for all the Commonwealth’s residents, the Attorney

General maintains an office in Worcester. Office staff includes attorneys, investigators, consumer

specialists, paralegals, victim witness advocate, outreach coordinator, and administrative staff. The

Central Massachusetts office works closely with local community organizations to provide outreach and

education programs on important consumer and public safety issues

Primary Duties: The Administrative Coordinator enters incoming correspondence into the AGO’s record system and sends outgoing correspondence in response to inquiries from the public. Duties include:

·         Greet members of the public that visit the AGO’s Worcester office.

·         Enter and validate consumer complaint data into the AGO’s record system.

·         Prepare and process letters in response to consumer complaints.

·         Support the collection, review, and response to requests for records under the public records laws.

·         Provide general administrative support to the office including processing mail.

·         Perform other administrative duties as assigned.

Position Type:  Full-Time/Non-Exempt.

Salary:  $59,513

To apply for this position:  Please visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly.  Applications submitted via MassCareers website are not received. 

You will be asked to submit a cover letter and resume when applying for this position.  The application deadline is August 17, 2026 at 5:00 PM (ET) .

Qualified individuals with disabilities are encouraged to apply.  We will gladly assist applicants in need of an accommodation.  For assistance, contact the Human Resources Division at (617) 963-2932.

Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office. 

Inquiries regarding position & status may be made to:

Isabel Silva, Managing Administrative Assistant

Public Protection and Advocacy Bureau

(617) 963-2922

Position Requirements: 

·         Bachelor’s degree or related education and/or experience, preferred.

·         Demonstrated interest in public service work and ability to build rapport with people from different ethnic, cultural, and economic backgrounds.

·         Excellent computer and technical skills.

·         Proficiency with Microsoft PowerPoint, Outlook, and Excel; knowledge of SharePoint, preferred.

·         Ability to handle multiples tasks, meet deadlines, and approach workflows systemically.

·         Exceptional organizational and time management skills.

·         Ability to work effectively both independently and collaboratively.

·         Fluency in Spanish, Portuguese, Haitian Creole, or other languages, preferred.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.  The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers “apply online” option.  Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office.  You must apply directly at:  www.mass.gov/ago/employment.