Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
We are looking for a lively and proactive individual to complement our current Administrative Team to provide a professional administrative support for the Stock Investment and Asset Management Team (SIAM) which is responsible for delivering an annual property improvement budget of circa £80m.
You will provide a friendly and customer-focused first point of contact for residents and colleagues and the ability to build positive relationships with and work collaboratively with team members and wider colleagues in providing great services to customers and meeting identified goals and objectives.
What’s the role?
Key aspects of the role includes:
- Responding to phone and email enquiries from residents and other stakeholders on historic, current and future work programmes
- Providing administrative support (including minute taking) for a range of exciting projects
- Co-ordinating and allocating complaints to team members for investigation and response
- Arranging and co-ordinating meetings with residents / stakeholders across the borough
- Organising mailouts to residents on a wide range of issues
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
Someone with a keen eye for detail and who can deal with challenging phone calls with the ability to diffuse potential tensions. You will be familiar with our IT or similar systems and be enthusiastic about learning Lewisham's systems. You will have pride in your work, be keen to understand the nature of work we do and be be result. You will also be able to proactively develop relationships across the organisation and be able to liaise and support colleagues as needed within a fast-paced team. In summary, you will have a strong customer service ethos with great people skills and experience of supporting and working alongside a diverse range of people.
Location
The job is primarily based in Laurence House Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Applicant handbook please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
Please click here to view the Job Description and Person Specification
Salary
£34,863 to £35,892 per annum (Scale 5)
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council reserves the right to close adverts early if there is a large response.
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