Product Support Manager, Chrome and Web Ecosystem

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

• Experience with data operations, data labeling, or data quality processes, particularly in the context of machine learning.
• Understanding of project management methodologies and tools.
• Ability to manage multiple projects concurrently, prioritize effectively, and deliver results in a changing environment with little guidance and attention to detail.
• Ability to draw insights from data and recommend a path forward, and aligning stakeholders around recommended actions.
• Excellent problem solving skills, with the ability to analyze complex problems, identify root causes, and propose effective solutions.
• Track record of successfully engaging and influencing stakeholders, including Product Managers, Engineers, and Operations teams.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Do you want to help shape the future of the Chrome browser leveraging the power of AI? Are you interested in making the web a safer, private yet more personalized place for the world’s users, while also helping companies and developers build thriving digital businesses that keep the web open and accessible to everyone?

In gTech Users and Products (gUP), our mission is to help users get the most out of Google. In this role, you will represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. You will advocate users and partners through partnerships with product areas at Google (in our case Chrome and Web Ecosystem), supporting Google’s ecosystem and enabling numerous launches for Google products each year.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Drive end-to-end delivery of projects, from initial scoping to successful execution and post-launch review. Partner closely with Product and Engineering teams to translate their needs into clear, actionable requirements, ensuring alignment with product goals and technical feasibility.
  
• Collaborate with the gUP Operations team to manage vendor partners, overseeing project execution, quality control, and adherence to defined standards. Maintain transparent and proactive communication with all stakeholders, providing regular updates on project status, risks, and mitigation strategies.
  
• Identify and implement improvements in workflows, tools, and processes to enhance efficiency, scalability, and quality.
  
• Ensure all operational activities, including vendor engagements and data managing, strictly comply with Google's internal policies, privacy guidelines, and relevant external regulations.
• Identify potential roadblocks, dependencies, and risks within projects and develop effective mitigation plans to keep projects on track.