Commercial Contract Manager

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Tetra Pak Japan is looking for a customer-focused professional to support front-line sales in managing customer relationships for contract management, ensuring customers get clear communication and prompt support.
The right candidate has experience negotiating contract terms that meet internal requirements while staying practical, customer-focused, and solution-oriented.

Commercial Contract Manager will do:

Customer Relationship Management
Support customer-facing stakeholders by:

• Clarifying contract terms
• Providing clear updates and reliable support
• Suggesting improvements to service delivery
• Building strong customer relationships and supporting long-term business success

Contract Management

• Support the preparation, review, and signing of customer contracts
• Make sure both Tetra Pak and the customer follow contract terms
• Keep contract documents organized and updated in the system
• Help internal teams understand contract responsibilities and timelines

Commercial Support

• Assist with pricing and payment terms in customer contracts
• Make sure all commercial agreements follow company policies and Japanese law
• Work with finance and legal teams to manage risks and resolve contract issues

Claim Handling and Resolution

• Investigating customer claims related to product quality, delivery, or service
• Work with technical, supply chain, and legal teams to understand the issue and find a fair solution
• Keep clear records of each claim and follow up until resolved

Reporting and Documentation

• Track and report key data: number of claims, resolution time, and customer feedback
• Prepare summaries and presentations for management and internal meetings
• Support audits and internal reviews with accurate records

Teamwork and Collaboration

• Work with sales, technical service, supply chain, and legal teams to support customers
• Share best practices with colleagues in Japan and other Tetra Pak markets
• Join regional meetings to align on processes and improvements

Qualifications and Experience:

• 5+ years in customer service, contract management, or commercial operations
• Working knowledge of the Japanese Civil Code, Commercial Code, and standard Japanese contract practices
• Strong written and spoken English
• Korean (spoken and written) is helpful but not required
• Experience in manufacturing, packaging, or industrial sectors preferred
• Experience working in international or cross-cultural settings
• Familiarity with contract management systems is a plus
• Experience reviewing contracts under guidance from a legal department in a multinational company preferred

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 30/9/2026.

If you have any questions about your application, please contact Shun Aoki.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.