Business Conduct & Rules Senior Executive

Primary Responsibilities

1. Compliant Oversight

• Ensure that ABO business activities adhere to relevant laws, regulations, and company policies.
• Oversee the implementation of business conduct policies and rules.

1. Investigation, Reporting, and Resolution

• Investigate alleged violations of business conduct policies and rules.
• Collaborate and work closely with relevant departments, especially the Sales Department, to address and resolve conduct issues promptly and appropriately.
• Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
• Communicate compliance-related metrics and trends to relevant stakeholders.

1. Unauthorised selling (for Singapore)

• Leads and/or serving on cross functional teams focused in addressing unauthorised selling of Amway products on local and overseas markets.
• Monitor, identifies and investigates local online eCommerce sellers for offering Amway product.
• Take down actions on resellers thru removal of Intellectual Property Rights (IPR).
• Support corporate counsel on legal related pursuit on eCommerce resellers.

1. Data Analysis

• Regular monitoring of ABO activities and analyzing sales data to identify unusual patterns, anomalies, and potential violations that could impact ABO sales and qualification.
• Generate reports and present findings to the manager to inform strategic decision-making.
• Work with the Sales team to address and correct any deficiencies or weaknesses identified during the analysis.
• Act on the recommendations made by the risk audit team to enhance the organization's risk management processes.

1. Communication, Education and Training

• Continuously enhance and incorporate relevant business conduct and rules initiatives based on feedback, changes in the business environment, and emerging ethical considerations.
• Develop and deliver training programs to educate ABOs on best practices and sound business stewardship in alignment with the Amway Rules of Conduct and Amway Values.

• Works with the Sales and Training Department as appropriate to develop an effective compliance training program for ABO; including appropriate introductory training for employees.

• Promote Amway values of ethics, business conduct policies, and rules to employees and ABO.

1. Digital Communication Standards (DCS) and Quality Assurance Standards (QAS)

• Establish and execute processes for monitoring and assessing ABO compliance.
• Ensuring that standards are clear, concise, and easily understandable by the target audience.

1. Social Assurance Standards (SAS)

• Review ABO mentions across identified social media platforms and take appropriate remedial actions if necessary.
• Identify and address potential negative sentiments or emerging issues.
• Analyze and derive insights from social media conversations and prepare reports.

1. Legal Compliance

• Stay current with relevant laws, regulations, and industry standards affecting business conduct.
• Ensure that policies and practices align with legal and regulatory requirements.

1. Others

• Respond and follow up on Helpdesk inquiries.
• Other duties as assigned or directed by the Head of BCR or Country Manager of Singapore.