Endpoint Technician I

Posting number: 191309

Department: Department of Commerce

Job classification: Endpoint Technician I

Posting type: Open

Categories: IT and Computers, Software

Welcome to South Carolina. The new headquarters of American innovation.

The South Carolina Department of Commerce (S.C. Commerce) is committed to maintaining the state’s long-term competitiveness while building a modern economy — one that is diverse, supporting businesses at every phase of their lifecycle, while allowing people to live and work where they love.

 As one of 22 cabinet agencies, S.C. Commerce is the state’s lead economic development agency. Its mission is to create economic opportunities to increase choices for all South Carolinians, which it does by supporting new and existing businesses and partnerships that fuel emerging industries such as life sciences, headquarters, and advanced energy. To drive the state’s advanced energy potential and global impact, S.C. Commerce helped organize the SC Nexus for Advanced Resilient Energy (SC NEXUS), designated as one of 31 federal Technology and Innovation Hubs in 2023. A national leader in foreign direct investment, South Carolina extends its international reach with representation in Europe and Asia, ensuring the state remains a top, global business destination from launch to legacy.

Job Purpose:

This position provides customer support for enterprise applications, operating systems, endpoints, and peripheral devices, including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition, and replacement.

Job Responsibilities:

• Troubleshoots, repairs, and resolves moderately complex software and device issues. Serves as technical resource for users.
• Installs, configures, troubleshoots, and maintains simple to moderately complex customer hardware and software.
• Ensures end user information security/information assurance policies, principles, and practices are applied. Identifies and provides advice for information technology requirements for individuals.
• Collects survey data and compiles and produces survey results. Provides data on problematic trends and patterns in customer support requirements.
• Writes and tests documentation as directed. May also make recommendations for technical documentation methods and procedures. May train and/or develop materials for customer training.

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

Must possess moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. Moderate complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively, both in writing and verbally, with customers, peers, and management.

Must possess a valid driver's license.  Must be able to travel in-state and across the county.  

The South Carolina Department of Commerce offers an exceptional benefit package for full-time and temporary grant positions that include:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse and Children.
• 15 days annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Pension and 401K Plans
• Deferred Compensation Programs
• Paid Parental Leave