Staff Technician II (Billing Analyst)

Posting number: 014293

Department: Utilities

Division: Water Accounts

Job classification: Staff Technician II

Posting type: Open

Categories: Administration, Accounting and Finance, Urban Forestry

SummaryThe City of Norfolk's Department of Utilities is currently seeking an experienced, results-oriented professional for the position of Billing Analyst within the Division of Water Accounts' billing team.  The billing team is a small, dynamic group of individuals responsible for processing over 65,000 combined utility bills each month. The Billing Analyst position is responsible for an array of activities that include: reviewing meter readings for accuracy, processing financial transactions, calculating adjustments and the creation/completion of work orders.    


Examples of dutiesEssential functions include but are not limited to the following:
  

• Reviews multiple reports and meter reading records to verify accuracy and completeness of information to accurately bill customer accounts.
    
• Creates and completes work orders within the utility billing system for the purpose of verifying meter readings, identifying defective equipment or confirming service location information.
    
• Acts as liaison for the department's contracted meter reading company to ensure that water meters are read and work orders are completed within contractual requirements.
    
• Calculates manual bills and adjustments, as required, to terminate accounts, prorate accounts and process consumption adjustments.  Ensures that all financial transactions are processed in full compliance with Norfolk City Code and all standard operating procedures.
    
• Acts as liaison to Hampton Roads Sanitation District to respond to billing questions, identify and resolve billing interface errors and coordinate billing processes.
    
• Processes payments received through a lockbox file and reallocates credit balances between services.
    
• Assists with writing and revising process documentation and provides training to temporary employees.
    
• Creates and enters data into MS Excel spreadsheets for performance indicators, process verifications, etc.
    
• Responds to data requests from City auditor, external auditors and other agencies as required.  
  
  
• Assist with training as required
  
  
• Actively participate in projects and meetings
  
  
• Focus on Process Improvement
  
  
• All other duties as assigned

QualificationsWork requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school in business administration, accounting, budgeting or finance. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year experience as support staff Supplemental informationWork Location: 500 East Main Street, Norfolk
Work Hours: Monday - Friday; 8:00 a.m. - 5:00 p.m.

This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and/or weekends in response to emergencies and severe weather.