Forms and Records Analyst (FRA3)

Posting number: 2026-06131

Department: Dept. of Licensing

Division: Administrative Services

Job classification: FORMS AND RECORDS ANALYST 3

Posting type: Open & Promotional

Categories: Miscellaneous, Customer Service, Records Management, Public Records

Summary

We are dedicated to growing a culture of belonging through our values: 

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We have a great opportunity for a detail-oriented professional to join our Records and Disclosure team as a Forms and Records Analyst who understands the importance of designing forms for internal and external customers to expand our services at DOL!
Our Records and Disclosure Unit (RAD) supports DOL’s goal of safer data by balancing the public’s right to access government records and the expectation of privacy for the people we serve. We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.

If you enjoy detailed analysis, form design, critical thinking, and supporting a dynamic team then read on! Examples of duties

As a Forms and Records Analyst, you will play a key role in helping the agency communicate clearly and consistently with customers. Your work will ensure forms and form-based communications support equitable access to services, meet state and federal requirements, and reflect agency standards. Through collaboration, analysis, and sound judgment, you will help improve the customer experience, reduce organizational risk, and support the agency's modernization efforts.

Some of what you will do:

• Review and maintain agency forms to ensure they meet accessibility, plain language, branding, and legal requirements.
• Coordinate the development, approval, publication, and ongoing maintenance of agency forms and related communications.
• Provide consultation and guidance to staff on forms management, accessibility, and compliance standards.
• Develop and maintain forms standards, guidance, documentation, and reference materials.
• Identify opportunities to improve forms, business processes, and customer communications.
• Oversee translation services and multilingual forms to support equitable access to agency services.
• Partner with internal stakeholders and vendors to deliver consistent, accurate, and customer-focused forms and communications.

QualificationsWhat you will bring to the role:

• Six (6) years of relevant experience in concepts of form design and form requirements to include technical writing or professional document creation.
• Experience must include:
  • Three (3) years of the following:
    • Using computer applications to create, compose, and edit written and illustrated materials, correspondence, reports, and spreadsheets.
    • Creating, composing, formatting, proofreading, and editing professional documents or forms applying plain language principles and clear communication guidelines.
  • Two (2) years of the following:
    • Applying accessibility best practices for communication, content, or form development, such as clear labeling, keyboard navigation, color contrast, error messages, and screen reader compatibility.
    • Working with front end web coding languages to include JavaScript, Cascading Style Sheets (CSS) and HTML.
  • One (1) year of experience utilizing the Form Design developer option within Microsoft Word.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Experience may be gained concurrently.Up to four (4) years of relevant education may substitute year for year for experience.Associate’s degree = 2 years | Bachelor’s degree = 4 years
What may help set you apart: 

• Three (3) years of experience with the Adobe Creative Cloud Suite to include InDesign, Acrobat Pro, Photoshop, and Illustrator.
• Two (2) years of experience using a web-based form creator such as FormSite or Cognito.
• Six (6) months of experience in Web Content Management Software such as WordPress.
• Six (6) months of experience facilitating in different settings while creating an inclusive and productive environment.

Additional Conditions of employment:

• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

For information about available accommodations, the interview process, or the position contact Kyle Odell.Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Supplemental informationCome join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:

• Select the apply button at the top of this job announcement.
• Include three (3) professional references.
• Attach your:
  • Current Cover Letter
  • Resume

A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.  
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
 
A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.

We value diverse perspectives and life experiences. 
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
 Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify us of your Veteran or military spouse status by emailing the Talent Acquisition Team. Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
 
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.