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Job Description:
Responsible for managing the accounts receivable and credit control processes to ensure timely collection of payments and minimize financial risk. This role involves monitoring customer accounts, reconciling discrepancies, issuing statements, coordinating payment postings, and resolving disputes within defined SLAs. The position requires regular collaboration with internal stakeholders, proactive risk escalation, and data analysis to support decision-making. Additionally, the role focuses on continuous process improvement and may involve leveraging digital tools to enhance efficiency.
Purpose and accountabilities:
- Responsible for the efficient and effective management of the accounts receivable process, ensuring that proactive and reactive credit controls are taking place.
- Prepares and sends Statement of Account on a weekly basis to each customer with the complete information requested by the customers to facilitate the payment processing of invoices.
- Reconciles open line items on customer accounts and allocate payments with discrepancies.
- Actively involved in the dispute resolution process, making sure received disputed items from the customers are raised via our customer operations team timely and within the required internal SLA, keeping track of this until resolution
- Coordinate with the Cash Application Team for the posting of customer payments
- Recommends open line items for provision when debts are considered doubtful
- Communicates constantly with the Account Managers and other internal key stakeholders for status of customer accounts providing inputs and proactively escalates to minimize risk on customers having financial difficulties.
- Gathers data, analyses and reports findings. Gathers data using existing formats and will suggest changes to these formats.
- Resolves disputes and acts as an SME, first escalation level
- Conducts analyses to solve repetitive or patterned information and data queries/problems
- Works within a variety of well-defined procedures and practices. Supervised on progress and results; informs management about analysis outcomes. Works autonomously within this scope, with regular steer required e.g. on project scope and prioritization. May coach less experienced colleagues
- Supports stakeholders in understanding analyses / outcomes and using them on topic related to own areas of expertise. Interaction with others demands influencing and persuasion in a tactful manner to explain and advise on performed analyses of information
- Job holder identifies areas for improvement in current processes, systems and procedures within the assigned unit and suggests improvements. Analyses, proposes and (where possible) implements alternatives.
- Preferably with knowledge about Digital Tools (e.g. Power Apps, Power Automate etc.) or with Digital Certification
Dimensions:
Will be responsible in handling E2E Debt Collection process for North America Lubricants portfolio.
Qualifications:
- Degree in Accounting or any related Finance/Business course
- 2-3 years of experience in the debt collection process, preferably in the GSAP environment
- Strong communication and interpersonal skills - English
- Strong analytical and problem-solving skills
- Ability to work independently and in a team environment
- Proactive, resourceful and persistent
Skill requirements:
- Apply strategic credit focus: Skill
- Collect Customer Debt: Skill
- Manage bad debt: Skill
- Advise and Support Business Decisions: Skill
- Champions Customer and Stakeholder Focus: Skill
- Demonstrates Courage: Skill
- Delivers Results: Skill
- Builds Shared Vision: Knowledge
- Displays Interpersonal Effectiveness: Skill
- Process Improvement: Skill
- Team working: Skill
- Communicate and persuade: Skill
- Use computer and communication system: Skill
- Business Partnering/Relationship Building/Stakeholder Management: Skill
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