Sales Representative/Coordinator

Location:  Mauritius Employment Type:  Full-Time

About the Role

We are seeking a proactive and customer-focused Technical Sales Coordinator  to join a dynamic team within the industrial coatings and manufacturing sector. This role is ideal for someone who enjoys building strong client relationships while managing the complete order-to-delivery process. You will work closely with customers, production teams, logistics, and internal stakeholders to ensure outstanding service delivery and drive business growth.

Key Responsibilities

Order & Customer Coordination

• Manage the complete order-to-delivery process for assigned customer accounts.

• Receive and process customer orders accurately and efficiently.

• Liaise with production, logistics, and other internal departments to ensure timely order fulfilment.

• Provide customers with regular updates on order status and delivery timelines.

Sample & Colour Coordination

• Coordinate and manage customer sample requests.

• Match colour samples and work with the technical team to develop requested colours.

• Arrange delivery of approved samples to customer sites.

Sales & Business Development

• Monitor upcoming projects and follow tender opportunities.

• Identify project awardees and develop business opportunities.

• Promote products through cross-selling and upselling initiatives.

• Drive sales growth while maintaining healthy profit margins.

• Monitor competitor activity and provide market intelligence to management.

Customer Relationship Management

• Build and maintain strong, long-term customer relationships.

• Provide technical product advice and recommend suitable solutions.

• Maintain a thorough understanding of customer accounts before client visits.

• Collaborate effectively with internal sales, production, and logistics teams to deliver exceptional customer service.

Accounts & Administration

• Support the collection of outstanding payments.

• Communicate with customers regarding account status where required.

• Raise concerns relating to product quality, delivery delays, or customer issues promptly.

• Ensure all customer orders and documentation are processed accurately.

Key Competencies

• Strong customer service and relationship management skills.

• Positive, professional, and solution-oriented attitude.

• Excellent communication skills in both English and French .

• Ability to work independently and as part of a team.

• Strong organisational and time-management skills.

• Results-driven with the ability to work under pressure.

• Analytical thinking with good computer literacy.

• Committed to continuous learning and personal development.

Skills & Experience

Essential

• Previous experience in Sales, Account Management, Customer Service, or Order Management.

• Experience managing the order-to-delivery process.

• Proficiency in Microsoft Office, particularly Excel.

• Strong interpersonal and communication skills.

• Valid driver's licence.

• HSE certification or equivalent health and safety experience is advantageous.

Knowledge

• Industrial or manufacturing sector experience would be beneficial.

• Understanding of customer service principles and sales processes.

• Knowledge of products, services, and local market opportunities.

• Familiarity with company processes and operational procedures.

What We're Looking For

The successful candidate will be customer-focused, highly organised, and passionate about delivering exceptional service. They will thrive in a fast-paced environment, enjoy working with people, and be motivated by achieving sales targets while building long-term client relationships.