Job Title: Email Support Executive / Email Process Associate
Experience Required: 6 months to 2 years Job Type: Full-time Location: Onsite โ Hyderabad Shift: Rotational (Day & Night Shifts) Industry: BPO / Customer Support / E-commerce / Tech SupportKey Responsibilities:
-
Respond to inbound customer emails regarding queries, complaints, and service requests.
-
Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction.
-
Log all customer interactions accurately in internal systems (CRM or ticketing tools).
-
Coordinate with internal teams to resolve customer issues efficiently.
-
Maintain professionalism, empathy, and clarity in all written communication.
-
Adhere to internal policies, quality standards, and SLAs.
-
Follow up on pending issues within agreed timelines.
-
Meet individual performance metrics such as email TAT, quality, and satisfaction scores.
Required Skills & Qualifications:
-
6 months to 2 years of experience in email support or customer service roles.
-
Excellent written English communication skills.
-
Strong typing speed with attention to detail.
-
Familiarity with email platforms (e.g., Outlook, Gmail) and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
-
Basic knowledge of MS Office (Word & Excel).
-
Problem-solving mindset with strong analytical skills.
-
Ability to handle multiple tasks and prioritize efficiently.
-
Customer-centric attitude and a commitment to delivering quality support.