- Receive, investigate, and resolve customer and store queries.
- Respond to email and telephonic enquiries within agreed service levels.
- Liaise with internal departments to resolve customer issues.
- Capture and maintain accurate records of all queries.
- Follow up on outstanding cases and provide regular feedback.
- Escalate unresolved issues where necessary.
- Prepare reports on query trends and resolutions.
- Ensure compliance with company policies and procedures.
- Deliver excellent customer service at all times.
- Grade 12 (Matric).
- 1–2 years' customer service, administration, or call centre experience.
- Experience within a Distribution Centre, logistics, or retail environment will be advantageous.
- Computer literacy (Microsoft Office).
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service skills.
- Good attention to detail and organisational skills.
- Ability to work under pressure and manage multiple queries simultaneously.
Skills
- Inventory/Supply Management.
- Analysing requirements and problem solving.
- Vendor relations and process management.
- Organisational skill.
- Time management and prioritising.
- Interpersonal communication and relations.
- Team collaboration.
- Customer service – problem-solving, communication, technical system knowledge.
- Adapt to change.
- Attention to detail.
Behaviours:
- Demonstrated knowledge of and skill in adaptability, decision-making, interpersonal relations, problem-solving, teamwork & written communication.
- You must be flexible as the environment is dynamic and priorities can change.
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.
- Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information.
- Develop plans and prioritise initiatives that align with the organisational goals and objectives.
- Effectively adjusts their behaviour, approach, and decision-making based on the situation.
- Always act in the best interest of our Customers and TFG.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.
We’re the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?