- Supervise the outbound returns team and daily operations.
- Ensure accurate processing and dispatch of returned stock.
- Monitor productivity, quality, and turnaround times.
- Investigate stock variances and implement corrective actions.
- Ensure compliance with operational procedures and health and safety requirements.
- Prepare operational reports and analyse performance trends.
- Coach and develop team members to improve performance.
- Work closely with internal departments to resolve returns-related issues.
- Identify opportunities to improve operational efficiency.
- Grade 12 (Matric).
- 2–3 years' supervisory or leadership experience in a Distribution Centre or warehouse environment.
- 2–3 years' logistics or supply chain experience.
- Experience in outbound operations and returns management.
- Computer literacy, including Microsoft Office and warehouse management systems.
- Strong communication, planning, and organisational skills.
- Ability to work in a fast-paced environment.
Skills and Competencies
- Strong leadership and people management skills.
- Excellent planning and organisational ability.
- Strong problem-solving and decision-making skills.
- Good communication and interpersonal skills.
- Ability to work under pressure and meet operational deadlines.
- Strong attention to detail.
- Customer-focused with a continuous improvement mindset.
- Proficient in Microsoft Office applications.
- Ability to work independently and as part of a team.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.
We’re the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?