Hand & Stone Massage and Facial Spa in Commack, New York is seeking a dynamic and energetic SPA MANAGER to lead our wellness and relaxation spa with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and manage a talented team dedicated to health, beauty, and relaxation services. Your leadership will foster a welcoming environment that promotes wellness, customer satisfaction, and operational excellence. The ideal candidate is passionate about hospitality, possesses strong managerial skills and thrives in a fast-paced, service-oriented setting.
Spa Manager Responsibilities:
- Lead all day-to-day spa operations, ensuring an exceptional guest experience and smooth daily execution.
- Recruit, coach, mentor, and develop a high-performing team of service providers and sales associates.
- Inspire, motivate, and hold the team accountable to individual and spa performance goals.
- Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
- Foster a positive, energetic, and team-oriented culture where employees feel supported and challenged to grow.
- Deliver outstanding guest service by resolving concerns quickly and turning challenges into positive experiences.
- Drive membership growth, retention, gift card sales, and retail performance through consistent coaching and leadership.
- Monitor key performance indicators, analyze business results, and develop action plans to achieve financial goals.
- Manage payroll, budgeting, expenses, and daily cash handling while maintaining profitability.
- Ensure all operational procedures, safety standards, and brand policies are consistently followed.
- Oversee inventory, vendor relationships, product ordering, and equipment maintenance.
- Promote the health and wellness benefits of massage therapy, facials, and regular self-care to both guests and the team.
- Prepare reports on business performance, guest satisfaction, staffing, and operational metrics.
- Lead by example with professionalism, positivity, integrity, and a hands-on approach to leadership.
What Success Looks Like in This Role:
- Grow active memberships and improve member retention.
- Build and retain a happy, engaged team.
- Consistently exceed guest satisfaction goals.
- Develop future leaders through coaching and accountability.
- Create a positive, fun, high-performance culture where both guests and employees love being.
- Competitive salary based on experience
- Performance-based bonus program tied to spa success
- 401(k)
- Flexible scheduling to support work-life balance
- A fun, positive, and supportive team environment
- Employee discounts on spa services and premium skincare products
- Ongoing leadership development and coaching
At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.