This is a remote position.
Lead Engagement & Appointment Setting
Business address: New York City Metropolitan Area
About the Client
A premier career coaching and HR consulting firm serving executives, senior leaders, and professionals throughout the United States, has helped more than 2,000 professionals transform their careers while supporting organizations with talent acquisition, leadership development, and workforce strategy.
It serves executive-level professionals, every client interaction must reflect professionalism, responsiveness, discretion, and exceptional customer service.
Position Overview
We are seeking a highly proactive, detail-oriented, and client-focused Virtual Operations & Client Success Assistant to become the operational backbone of our growing business.
This is not a traditional task-based VA role.
We're looking for someone who takes ownership, anticipates issues before they become problems, communicates proactively, and helps ensure every client and prospect receives an exceptional experience.
The ideal candidate will support both client operations and inbound lead engagement while acting as a trusted liaison between clients, coaches, writers, and leadership.
Role 2: Lead Engagement & Appointment Setting
Manage inbound prospects from multiple channels.
Responsibilities include:
- Respond promptly to new inquiries
- Build genuine rapport through personalized conversations
- Communicate naturally through:
- Phone
- SMS
- Qualify prospects using company criteria
- Ask thoughtful discovery questions
- Follow up consistently until a decision is reached
- Book discovery calls only with qualified prospects
- Keep Bonnie's calendar focused on high-quality appointments
- Update lead status inside Zoho CRM
- Manage inbound inquiries from:
- Website
- YouTube
- Accept and manage new members in the private Facebook community
- Conduct light outbound prospect research related to major corporate layoffs when requested
Important: This is not a cold-calling role. The assistant should be comfortable engaging with warm, inbound leads using thoughtful, personalized communication rather than scripted responses.
Lead Engagement
- Approximately 10–15 hours per week
- Flexible schedule with responsiveness to inbound inquiries
Communication
- Exceptional written and spoken English
- Neutral or professional English accent
- Confident communicating with:
- CEOs
- Executives
- Vice Presidents
- Senior Managers
- HR Leaders
- Professional phone etiquette
- Excellent email writing skills
- Strong relationship-building ability
Technical Skills
Experience with:
- Zoho CRM
- Zoho Desk
- Zoho WorkDrive
- The AI Work Platform for People & Agents | monday.com
- Slack
- Google Workspace
- Microsoft Office
- Zoom
- RingCentral
- LinkedIn Sales Navigator
- Facebook Business Suite
- AI tools (ChatGPT and Claude)
The ideal candidate should know how to leverage AI to improve efficiency while exercising sound judgment and maintaining a personal, authentic communication style.
Soft Skills
We value attitude as much as experience.
The ideal candidate is:
- Highly reliable
- Extremely organized
- Detail-oriented
- Proactive
- Self-managed
- Resourceful
- Tech-savvy
- Curious and eager to learn
- A strong problem solver
- Comfortable troubleshooting software issues independently
- Accountable
- Able to work with minimal supervision
- Professional under pressure
- Adaptable in a fast-paced environment
Most importantly, this person should take ownership of their work, identifying stalled projects, following up without prompting, and communicating issues before they become problems.
Preferred Experience
- Virtual Executive Assistant
- Client Success Coordinator
- Operations Coordinator
- Project Coordinator
- Customer Success
- Executive Coaching
- HR Consulting
- Recruitment
- Professional Services
- High-touch client service environments
Experience supporting U.S.-based businesses or executive-level clientele is highly preferred.
Performance Expectations
Success will be measured by:
- Timely client onboarding
- Fast response times
- Accurate CRM updates
- Project completion without delays
- Consistent follow-up
- Quality appointment bookings
- Excellent client experience
- Minimal oversight required
- Strong communication
- Initiative and ownership
Growth Opportunity
This role begins part-time but is expected to grow alongside the business.
We are looking for someone interested in building a long-term career with Bonnie Career Services, with the opportunity to transition into a full-time leadership support position as the company expands.
Ideal Candidate Summary
The ideal Virtual Assistant is more than an administrator—they are a trusted operational partner who:
- Thinks ahead instead of waiting for instructions
- Communicates confidently with executive-level clients
- Notices problems before leadership does
- Takes complete ownership of assigned responsibilities
- Maintains exceptional attention to detail
- Learns quickly and embraces technology
- Represents the Bonnie Career Services brand with professionalism, empathy, and excellence in every interaction