Senior Administrative Investigator (Complliance Officer III)

Position Summary

The Senior Administrative Investigator (Compliance Officer III) serves as a MassDOT lead investigator for complex administrative misconduct and compliance investigations. Reporting to the Chief Labor Relations Officer, this position independently conducts impartial, thorough, and timely investigations involving alleged employee misconduct, fraud, misuse of resources, ethics concerns, time and attendance irregularities, overtime abuse, and other administrative matters referred by Human Resources leadership. This position serves as an independent fact-finder and works collaboratively with Labor Relations, the Office of Diversity and Civil Rights (ODCR), the Commonwealth Center of Excellence (COE), Legal, Internal Audit, Security & Emergency Management, Information Technology, and operational leadership.

Matters involving sexual harassment, discrimination, protected retaliation, workplace violence under the Commonwealth Workplace Violence Policy, domestic violence, sexual assault, stalking, or other matters within the jurisdiction of the COE or ODCR shall be referred in accordance with established Commonwealth and MassDOT protocols.

Duties and Responsibilities

• Conduct complex administrative investigations involving employee misconduct, workplace policy violations, fraud, theft, misuse of resources, ethics concerns, conflicts of interest, falsification of records, time and attendance irregularities, overtime abuse, insubordination, and other administrative matters. 

• Develop investigative plans and determine appropriate investigative methodology.

• Conduct interviews of complainants, respondents, witnesses, supervisors, and other involved parties using accepted investigative practices. 

• Collect, preserve, review, and analyze documentary, electronic, payroll, photographic, video, and other relevant evidence. 

• Assess witness credibility and reconcile conflicting evidence. 

• Prepare comprehensive investigative reports documenting allegations, investigative steps, findings of fact, credibility assessments, conclusions, and recommendations. 

• Present investigative findings to Human Resources leadership, Legal, and management. 

• Coordinate investigative activities with Labor Relations, ODCR, COE, Internal Audit, Legal, and other stakeholders as appropriate. 

• Assist with intake by providing guidance on investigative jurisdiction and referring matters outside the unit's authority. 

• Provide guidance and training to managers regarding complaint reporting, evidence preservation, and investigative procedures. 

• Identify systemic risks and recommend policy, training, or operational improvements. 

• Maintain confidential investigative records and comply with applicable laws, policies, and collective bargaining agreements. 

• Perform other related duties as assigned. 

Preferred Qualifications 

• Five or more years of progressively responsible experience conducting administrative, compliance, employment, internal affairs, inspector general, or law enforcement investigations. 

• Demonstrated experience independently conducting workplace investigations involving employee misconduct and workplace policy violations. 

• Experience developing investigative strategies, conducting investigative interviews, collecting and analyzing documentary and electronic evidence, credibility assessment, and reaching fact-based conclusions. 

• Demonstrated ability to prepare comprehensive investigative reports suitable for executive leadership, legal counsel, labor arbitration, administrative hearings, or regulatory review. 

• Knowledge of investigative principles and practices, including evidence preservation and interviewing techniques. 

• Strong understanding of Massachusetts employment law, public sector personnel practices, and labor relations principles. 

• Ability to manage multiple sensitive investigations simultaneously while meeting established timelines and deadlines. 

• Exceptional analytical, critical thinking, organizational, written, and verbal communication skills, with the ability to clearly articulate investigative findings and recommendations. 

• Ability to exercise sound independent judgment while maintaining impartiality and confidentiality. 

• Proficiency with Microsoft Office and electronic case management systems (i.e. LaborSoft). 

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.  

Minimum Entrance Requirements 

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

I. An Bachelor's or higher degree may be substituted for a maximum of two years of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.

• For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722.

• For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.