Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job• Provide strategic and operational leadership to the Pilot Records team, ensuring effective supervision, talent development, and workflow oversight, including scheduling, daily task allocation, and staffing optimization.
• This role is a part of the Pilot Records & Quality Assurance team within the Flight Training & Standards group.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Lead team of pilot records administrators providing coaching, counseling, guidance, and professional development
• Monitor performance of direct reports, documenting progress and any opportunities for improvement
• Responsible for training, standardizing and documenting administrative processes including maintaining department policy and procedures manuals
• Establish and modify policies for the tracking of pilot and instructor qualifications
• Develop standardized initial training curriculum for successful onboarding of new administrators
• Ensure student and instructor training completions conform to Federal Aviation Administration (FAA) Regulations, Advanced Qualification Program (AQP), pilot contract, instructor contract, and/or company policies and procedures
• Verify successful completion of various phases of training including qualification, continuing qualification, and requalification courses then issue and maintain pilot and instructor qualifications
• Responsible for ensuring that automation configurations enabled in the Training Management System (TMS) accurately updates pilot records in the TMS and in American Airline’s Flight Operations System (FOS)
• Maintain expert level knowledge of all AQP training programs for pilots, instructors, and evaluators with coordination within the Flight Training department to ensure standardization of training events
• Serve as central point of contact for all internal & external audits pertaining to training records
• Assist in the investigation/implementation of policies and procedures deemed necessary to track and record current and former pilot qualifications as well as maintain current former pilot personnel files in accordance with the Pilot Record Database
• Collaborate with internal departments (Flight Operations, Flight Service, Dispatch Operations, AQP, Training Scheduling, Safety, etc.)
• Any other additional duties as assigned by the Director, Flight Standards & AQP
Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree in relevant field or equivalent experience
• 4 years of related work experience
• Highest degree of confidentiality and willingness to be subject to a non-disclosure agreement
• Documented success in leadership roles, including oversight of personnel, processes, and performance objectives
Preferred Qualifications- Education & Prior Job Experience
• Working knowledge of Training Management Systems (TMS) (FOX, Qualtero, Comply, MINT, ProDIGIQ, Prodefis, etc.)
• Regional or major airline experience in training records
• Working knowledge of Foreign National Pilot training clearance
Skills, Licenses & Certifications
• Intermediate to advanced knowledge of Microsoft Word, Excel, SharePoint and Teams
• Working knowledge of American Airlines Flight Operations System (FOS)
• Demonstrated knowledge of FAA regulatory requirements for pilot recording keeping
• Self-motivated, detail-oriented, and capable of performing tasks in a timely manner with minimum supervision
• Exceptional aptitude for task analysis, reasoning, fact-finding, prioritization, decision making and problem solving
• Extreme organizational skills in a high workload environment, with continually shifting priorities, and pressure to meet firm deadlines
• Above average non-verbal, verbal and written communication skills
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.