Enterprise Solutions Account Manager

In NOVA, we believe in a world of connection, interaction and sharing!

Our passion is that people enrich their lives with all that communications technology makes possible.

We want our customers to focus only on expressing themselves, while we take care of the technology that enables them.

So, if you want to take part in changing how people experience their lives, NOVA is the right place to be.

As an B2B Solutions Account Manager, you will combine technical expertise with a strong commercial mindset, working alongside our B2B Account Managers to understand customers’ business and technology needs, identify new opportunities and translate them into innovative ICT and Telecommunications solutions. You will act as a trusted technical advisor to our B2B customers, supporting their digital transformation journey and helping them make the most of NOVA’s expanding Enterprise Solutions portfolio.

What you will do:

Customer Engagement & Opportunity Development

• Work closely with B2B Account Managers to identify, develop and convert ICT and Telecommunications opportunities within existing and prospective customers.
• Engage directly with customers’ IT and business teams to understand their technology environment, challenges, priorities and future requirements.
• Conduct customer meetings, technical discovery sessions and workshops to identify opportunities for digital transformation and technology modernization.
• Build trusted relationships with customer technical stakeholders and become a long-term technology advisor throughout the customer lifecycle.
• Proactively identify cross-sell and up-sell opportunities across NOVA’s Enterprise Solutions portfolio.

Solution Consulting & Technical Sales

• Translate customer business and technical requirements into appropriate ICT and Telecommunications solution concepts.
• Recommend solutions across areas such as Connectivity, LAN/WAN, SD-WAN, SASE, Cybersecurity, Cloud, Data Center, Unified Communications, IoT, Private 5G and Managed Services.
• Present proposed solutions and their business value to both technical and non-technical customer stakeholders.
• Lead technical discussions during the sales cycle and address customer questions, requirements and objections.
• Collaborate with Presales and Solution Architects for complex opportunities requiring detailed solution design and architecture.

Sales & Commercial Support

• Support Account Managers throughout the opportunity lifecycle, from qualification and solution definition through proposal and customer decision.
• Contribute to the preparation and presentation of customer proposals, solution propositions and RFP/RFI/RFQ responses.
• Participate in technical and commercial discussions with customers, ensuring the proposed solution meets both customer requirements and NOVA’s business objectives.
• Contribute to the achievement of Enterprise Solutions (ICT) revenue and sales targets through close cooperation with the B2B Sales organization.
• Maintain visibility of opportunities and activities through NOVA’s CRM and relevant sales management tools.

Technology & Partner Ecosystem

• Collaborate with NOVA’s Presales, Product, Engineering teams to develop compelling customer propositions.
• Work with strategic technology vendors and partners to identify innovative solutions and new business opportunities.
• Maintain awareness of emerging technologies, market developments and competitive offerings.
• Continuously develop knowledge across NOVA’s Enterprise Solutions (ICT) portfolio.

Customer Lifecycle & Internal Collaboration

• Maintain engagement with customers beyond the initial sale to identify evolving technology requirements and future opportunities.
• Ensure effective handover of won opportunities to Project Management and Delivery teams.
• Work cross-functionally with Sales, Presales, Product Management, Project Management, Service Delivery and Operations.
• Provide customer and market feedback to support the continuous evolution of NOVA’s Enterprise Solutions portfolio.

It would be nice if you have:

• University degree in Telecommunications, Electrical/Electronic Engineering, Computer Science, Information Technology or a related technical field.
• 2–5 years of experience in Technical Sales, Presales, Solution Consulting, Technical Account Management or a customer-facing engineering role within Telecommunications, ICT or System Integration.
• Good understanding of Enterprise ICT technologies, with experience in one or more areas such as Networking, SD-WAN, Cybersecurity, Cloud, Unified Communications, IoT or Managed Services.
• Ability to understand a customer’s IT and network environment and translate business requirements into appropriate technology solutions.
• Strong commercial mindset and genuine interest in developing customer relationships and identifying new business opportunities.
• Excellent communication and presentation skills, with the ability to communicate technical concepts clearly to both technical and business audiences.
• Strong customer orientation, consultative approach and relationship-building skills.
• Ability to collaborate effectively with Account Managers, Presales Engineers, Solution Architects, vendors and other internal stakeholders.
• Strong analytical and problem-solving skills with a results-oriented mindset.
• Vendor certifications from Cisco, Fortinet, Microsoft, AWS, Azure or equivalent technology providers will be considered an asset.
• Previous experience in the Telecommunications or ICT industry will be considered a strong advantage.
• Fluency in Greek and English, both written and spoken.
• Willingness to visit customers and travel within Greece when required.
• A proactive, self-driven mindset with a strong interest in technology, innovation and continuous learning.

What you will get:

• Annual Bonus to celebrate your achievements.
• Wellness programs to keep yourself fit.
• Mobile voice and data to talk.
• Discounts on Nova Fixed / Mobile / TV for you, friends, family.
• Flexy work from home to balance your life.
• Private Insurance program to check up on your health.
• Toddlers allowance to daycare your kids.
• Continuous learning and development opportunities

Join Our Team and:

• Play an active role in accelerating NOVA’s growth in the B2B Enterprise Solutions market.
• Work directly with enterprise customers on their digital transformation journey.
• Develop expertise across cutting-edge technologies including Cloud, Cybersecurity, SD-WAN, SASE, IoT, Private 5G and Managed Services.
• Collaborate with leading technology vendors, experienced Sales professionals and technical experts.
• Work in one of Greece’s most dynamic Telecommunications and Enterprise ICT environments.
• Enjoy a competitive compensation package, bonus scheme, private medical plan and continuous learning and development opportunities.