Posting number: 202603039
Department: Public Library
Job classification: Library Technician
Posting type: Open
Categories: Library
SummaryMake a difference in your community by helping people discover resources, connect with information, and enjoy all that the library has to offer. As a Library Technician, you'll be at the heart of daily library operations, providing outstanding customer service, assisting with circulation activities, and ensuring every visitor has a positive experience. You'll support a vibrant community space that offers educational opportunities, engaging programs, and access to materials in a variety of formats for all ages. If you're passionate about serving others, enjoy working with people, and want to be part of a team that inspires lifelong learning, we'd love to have you join us.Examples of duties
Provides exceptional customer service by assisting patrons with library services, materials, and resources in a courteous and professional manner
Performs circulation functions, including checking library materials in and out, registering new library accounts, and updating existing patron records
Explains library policies, collects fines and fees, and assists patrons with account-related questions
Assists customers with author, title, and subject searches and places holds on unavailable materials
Answers telephone inquiries, responds to general questions, and directs customers to the appropriate staff or department as needed
Promotes library programs, services, and resources to encourage community engagement and participation
Maintains library collections by processing new materials, performing light repairs, replacing damaged cases, updating call numbers, and cleaning library materials
Monitors and fulfills material requests by retrieving items from library shelves, maintaining hold shelves, and ensuring timely access to library resources
Maintains library inventory by processing magazines and newspapers, distributing mail, ordering supplies, and supporting collection maintenance activities, including shelf reading and weeding
Creates attractive merchandising displays to highlight library collections and processes withdrawn materials for public sale in accordance with library procedures
Knowledge of library policies and procedures related to library card registration, public computer use, and fee assessments
Knowledge of library collections, resources, and services to effectively assist patrons
Knowledge of the online public catalog and library website resources
Skill in operating library equipment and technology, including photocopiers, fax machines, change machines, public computer reservation software, room reservation software, self-checkout machines, and library automation systems
Skill in utilizing the online public catalog to locate materials and assist customers with information requests
Ability to maintain accurate records, compile statistics, and prepare routine reports
Ability to follow written and verbal instructions while maintaining attention to detail
Ability to communicate effectively, both orally and in writing, with customers, co-workers, and the public
Ability to establish and maintain positive working relationships while providing exceptional customer service
Ability to adapt to changing technologies, library procedures, and customer service needs in a fast-paced environment
Conditions of Employment:
In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.