Manager, Customer Identity & Access Management - CIAM

General information

Career area Deposits Operations Work Location(s) 12850 W Gran Bay Pkwy, FL, 200 Dryden Road, PA, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 22858 Posted Date 07-30-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with weekly hybrid schedule. Ally work locations are Charlotte NC, Lewisville TX, Jacksonville FL, Dresher PA

We are seeking a Manager, Product Owner to join our Customer Identity & Access Management (CIAM) team. This role is a senior individual contributor position reporting to the Director and serving as a key strategic partner and right-hand leader across the CIAM portfolio.

The Manager, Product Owner will help shape and execute the multi-year CIAM strategy, with accountability spanning omnichannel authentication experiences across both digital and call center channels. This role will lead some of the organization’s most complex CIAM programs, translating strategic priorities into executable product direction and ensuring the delivery of secure, scalable, and customer-centered authentication capabilities.

This leader will operate across a highly matrixed organization, with a unique opportunity to influence the roadmap from within a Financial Crimes organization. Unlike many CIAM teams that sit solely within technology or security, this team is closely aligned with Fraud, providing direct visibility into evolving attack patterns affecting customers and enabling faster, more targeted roadmap decisions that drive enterprise impact.

The ideal candidate brings strong product ownership discipline, deep cross-functional leadership, and the ability to drive alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders. This role is ideal for someone who can move fluidly between strategy and execution, helping define where the CIAM organization is headed while also ensuring complex programs are structured, prioritized, and delivered effectively.

The Work Itself

• Partner closely with the Director to help define, refine, and execute the broader CIAM product strategy and roadmap.
• Serve as a senior individual contributor and trusted deputy to the Director, helping drive strategic alignment, decision-making, and cross-functional execution across the CIAM portfolio.
• Own and lead complex, high-visibility CIAM programs from a product ownership standpoint, particularly those with significant business, technical, operational, regulatory, or fraud-related complexity.
• Drive omnichannel authentication strategy and execution, with accountability for experiences spanning digital channels and call center authentication.
• Define product requirements and priorities for authentication capabilities including login, MFA, passkeys, passwordless, biometrics, account recovery, step-up authentication, and risk-based authentication.
• Translate strategic initiatives into epics, features, and user stories with clear business value, dependencies, and acceptance criteria.
• Partner with fraud, Financial Crimes, cybersecurity, and risk teams to ensure authentication controls are informed by current fraud patterns, attack vectors, and customer harm trends.
• Leverage the team’s position within Financial Crimes to align authentication investments to the highest-impact enterprise fraud and customer protection priorities.
• Collaborate with engineering, architecture, and UX teams to design secure, low-friction, scalable authentication and recovery journeys across channels.
• Drive prioritization decisions by balancing customer experience, fraud prevention, security posture, technical feasibility, regulatory expectations, and operational efficiency.
• Serve as a senior product voice for internal stakeholders and partner teams consuming CIAM capabilities, services, and APIs.
• Establish and monitor product, operational, and risk metrics such as authentication success rate, recovery completion rate, fraud loss reduction, attack interception effectiveness, channel-specific failure points, and customer drop-off trends.
• Identify strategic gaps, delivery risks, dependencies, and organizational trade-offs, and drive plans to address them.
• Support leadership communications, business cases, and executive-ready updates for CIAM, Financial Crimes, technology, and cross-functional leadership audiences.
• Mentor and guide more junior Product Owners as needed, helping strengthen backlog discipline, requirements quality, and product delivery practices across the team.
• Champion modernization of CIAM capabilities through adoption of standards and best practices such as OAuth 2.0, FIDO2, passkeys, biometrics, and NIST/FFIEC-aligned controls.

The Skills You Bring

Minimum Qualifications

• 7+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

Preferred Qualifications

• Bachelor’s degree in Business, Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• 5–8 years of experience in product ownership, product management, business analysis, digital product delivery, or a related role.
• Demonstrated experience leading complex, cross-functional initiatives involving multiple stakeholders, systems, and delivery teams.
• Experience owning a product backlog and driving prioritization in an Agile environment.
• Strong ability to translate strategic objectives into well-defined product requirements, user stories, and delivery plans.
• Excellent cross-functional leadership and stakeholder management skills, with the ability to influence across technical, operational, risk, and business teams.
• Strong analytical, problem-solving, and decision-making skills, with the ability to use data, customer insights, and risk signals to shape priorities.
• Excellent written and verbal communication skills, including experience preparing recommendations and updates for senior leadership.
• Ability to manage ambiguity, navigate organizational complexity, and drive execution across multiple concurrent initiatives.
• Experience in CIAM, IAM, authentication, digital identity, fraud prevention, cybersecurity, or customer security experiences.
• Familiarity with authentication methods and standards such as MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery.
• Experience in financial services, fintech, or another highly regulated industry.
• Experience with omnichannel customer journeys, particularly involving both digital and assisted-service or call center authentication experiences.
• Familiarity with fraud operations, Financial Crimes functions, or risk-based decisioning in customer authentication flows.
• Experience with API-based products, platform capabilities, or developer-facing authentication services.
• Proficiency with common product delivery and collaboration tools such as Jira, Confluence, analytics platforms, and UX collaboration tools.

#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $110000 - $180000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.