General information
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Name Revenue Protection Officer (COLT) Site / Location Brisbane Parcel Facility Ref # 12384823 Entity Australia Post Opening Date 31-Jul-2026 Suburb Redbank State New South Wales Work Type Permanent Part Time Weekly Hours 25Description & Requirements
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Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
Role Details:
- Permanent Part-Time
- Monday to Friday 1:30pm - 6:30pm
About the opportunity
Working as a Revenue Protection Officer, you'll be streaming and checking mail and parcels. You’re part of a team where you will work together, and individually, to ensure that mail and parcels are lodged and charged correctly.
RPO Officers are responsible for assisting in the acceptance, checking and processing of customer lodgements across their assigned Australia Post facilities. This role plays a key part in ensuring compliance with revenue protection, lodgement quality and operational standards while supporting the national Customer Operations Liaison Team in its objectives.
The primary purpose of the role is to do work that protects revenue, improves lodgement compliance and educates merchants about opportunities. RPO Officers work closely with their COLT Coordinator to ensure acceptance checks are conducted accurately, product is promptly processed and local targets are met.
You’ll be
- Building collaborative relationships with customers; seeking to understand the needs of customers.
- Preparing outward mail for dispatch through correct presentation, review of charging related documents, and cancellation of stamps.
- Assisting and/or performing administrative duties such as data entry and record maintenance.
About you
- You’re friendly, enthusiastic and reliable and you love the balance of working in a team environment and autonomously.
- You’re motivated by the opportunity to help make a difference to your community.
- Call upon your memory and hand-eye coordination while sorting.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.
What you'll do
- Perform customer acceptance checks to ensure compliance with revenue and lodgement standards.
- Support COLT Coordinators in executing operational processes and quality assurance tasks.
- Accurately document non-conformance issues and escalating them where necessary.
- Aid in revenue protection measures, ensuring customers are charged correctly.
- Adhere to safety standards and contributing to a secure work environment.
- Work at varied sites based on relief needs (BPF, Murarrie PUD, Gold Coast Parcel Facility) **must have own vehicle
You’ll also need to
- Lift up to 16kg of mail and/or parcels on a repetitive basis.
- Be able to stand for the duration of your shift.
- Be customer focused and be able to work collaboratively with your team to deliver solutions.
- Be fast and efficient.
- Demonstrate appropriate Occupational Health and Safety practices within the workplace.
What else is in it for you?
- Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au.
See and hear what life is like working with our customers: