Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
Under the direct supervision of the Senior Project Associate (Social Inclusion & Integration), the Case Management Specialist will support the implementation of case management activities of the Social Inclusion and Integration Unit. The position will contribute to migrants’ socio-economic inclusion, with a particular focus on labour market access, education, social integration and community engagement through the provision of high-quality, client-centred case management services.
The Case Management Specialist is responsible for the day-to-day supervision, technical guidance and professional support of Case Managers, ensuring the consistent implementation of case management standards, protection principles and organizational procedures. The role leads the development and continuous improvement of case management workflows, thematic activity work processes, referral pathways, operational tools and internal guidelines related to social inclusion and integration programming.
The role oversees case management data collection and information management processes, supports the maintenance and further development of case management databases, monitors service quality and identifies trends and gaps to support evidence-based programming. The role also maintains and strengthens cooperation with state institutions, employers, educational institutions, civil society organizations and other service providers to facilitate referrals and improve beneficiaries’ access to services and opportunities.
The incumbent promotes the application of IOM and inter-agency case management standards and ensures that all interventions are implemented in accordance with protection principles, including a rights-based and client-centred approach, confidentiality, informed consent, accountability to affected populations (AAP), the Do No Harm principle, safeguarding considerations, and Prevention of Sexual Exploitation and Abuse (PSEA) requirements.
In close coordination with the Senior Project Associate (Social Inclusion & Integration), the position contributes to programme planning, quality assurance, reporting and the continuous improvement of case management interventions.
1. Case Management Leadership and Supervision
- Supervise, mentor and provide technical guidance to Case Managers.
- Ensure the consistent implementation of high-quality case management services.
- Conduct regular case consultations, supervision sessions and performance reviews.
- Support Case Managers in handling complex and high-risk cases.
- Promote continuous learning and professional development within the case management team.
2. Case Management Systems and Workflow Development
- Develop, review and continuously improve case management workflows and standard operating procedures (SOPs).
- Design and update case management tools, templates and guidance materials.
- Develop workflows and operational procedures for thematic activities related to protection, social inclusion and integration programmes.
- Ensure the harmonized implementation of case management standards across projects.
- Contribute to the development and revision of internal policies and operational guidance related to case management.
3. Referral Systems and External Coordination
- Develop and maintain referral pathways and service mapping mechanisms.
- Establish and maintain working relationships with state, municipal and civil society partners.
- Coordinate with external service providers to facilitate timely referrals and access to specialized services.
- Represent IOM at relevant coordination meetings, working groups and stakeholder consultations as required.
- Strengthen inter-agency cooperation to improve client outcomes.
4. Data Management and Information Systems
- Coordinate and support the maintenance and effective use of case management databases and information management systems.
- Ensure accurate and timely collection, storage and analysis of case management data.
- Monitor data quality and compliance with data protection and confidentiality standards.
- Produce analytical reports, dashboards and recommendations to support programme decision-making.
- Use data and trends to identify service gaps and recommend improvements.
5. Monitoring, Quality Assurance and Programme Development
- Conduct quality assurance reviews and case management audits.
- Monitor performance indicators and service quality standards.
- Identify trends, challenges and emerging needs among beneficiaries.
- Support programme design, proposal development and reporting processes related to case management activities.
- Recommend programmatic improvements based on monitoring findings and operational experience.
6. Protection and Safeguarding Standards
Ensure that case management activities are implemented in line with IOM protection principles, safeguarding standards and relevant inter-agency guidance.
Promote the application of the Do No Harm principle, confidentiality, informed consent and data protection requirements throughout case management processes.
Support the integration of Accountability to Affected Populations (AAP) principles into service delivery and beneficiary engagement mechanisms.
Promote awareness of and compliance with Prevention of Sexual Exploitation and Abuse (PSEA) standards and reporting mechanisms.
Ensure that referral pathways and service provision respect protection risks and vulnerabilities of beneficiaries.
- Develop and deliver trainings, coaching and capacity-building activities for Case Managers and programme staff.
- Ensure staff are equipped with appropriate methodologies, tools and protection principles.
- Facilitate knowledge-sharing and peer-learning initiatives across programme teams.
- Support the development of learning materials and technical guidance documents.
7. Training and Capacity Building
- Develop and deliver trainings, coaching and capacity-building activities for Case Managers and programme staff.
- Ensure staff are equipped with appropriate methodologies, tools and protection principles.
- Facilitate knowledge-sharing and peer-learning initiatives across programme teams.
- Support the development of learning materials and technical guidance documents.
8. Cross-Unit Coordination and Integration
Support coordination between relevant programme teams involved in beneficiary assistance and case management.
- Support the implementation of cross-unit activities, joint initiatives and integrated service delivery models.
- Provide technical guidance on cases requiring multi-sectoral interventions and coordinated responses.
Required Qualifications and Experience
Education
Master degree in Social Sciences, Migration Studies, Social Work, Psychology or related field with four years of relevant experience; or
Bachelor's degree in the above fields with six years of relevant experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Demonstrated experience in case management, social inclusion, protection, migration, social work or related fields.
Experience in supervising, coordinating or providing technical guidance to case management teams.
Experience in developing and implementing case management workflows, standard operating procedures (SOPs), guidance materials and operational tools.
Experience in developing and maintaining referral pathways and coordinating service provision among multiple stakeholders.
Experience in monitoring and evaluating service quality and implementing quality assurance mechanisms.
Experience in data collection, data management, information management systems and reporting.
Experience in database management, maintenance and analysis to support programme implementation and decision-making.
Experience in capacity building, training delivery and staff mentoring.
Experience in coordinating with governmental institutions, local authorities, civil society organizations, educational institutions, employers and other service providers.
Experience in designing, implementing or supporting activities related to social inclusion, integration, labour market access, education or community engagement programmes is an advantage.
Skills
- Advanced knowledge of case management methodologies, principles and best practices.
- Knowledge of protection principles, safeguarding standards, AAP, PSEA, data protection and ethical case management practices.
- Strong leadership, supervision and team management skills.
- Proven ability to develop workflows, procedures, operational guidance and service delivery frameworks.
- Strong analytical, problem-solving and decision-making skills.
- Excellent stakeholder engagement, networking and partnership-building abilities.
- Strong data management, information management and reporting skills.
- Proficiency in Microsoft Office applications and experience using case management databases and information management systems.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Excellent communication, facilitation and training skills.
Strong organizational and coordination abilities.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, fluency in English and Hungarian (oral and written) is required.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Knowledge of Ukrainian and/or Russian is an advantage.
Knowledge of other languages relevant to the migrant population in Hungary is considered an asset.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (applicable only if with direct reports)
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes
Please refer to this link for guidance on IOM Job Category.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies