Local ICT Infrastructure Specialist

Mission

The Russia IT manager is responsible for overseeing the ICT infrastructure for all Puratos sites in Russia. Ensuring business continuity and maintaining high standards of ICT infrastructure. Working in collaboration with the Regional and Group ICT Infrastructure teams serving 4~5 sites of varying sizes in Russia.

Key Tasks & Responsibilities

• This role has exposure to a wide variety of technologies (network, endpoint, server, cloud, etc.)
• You will work closely with colleagues from all aspects of our business, from operations to management
• In this senior role you will lead ICT Infrastructure projects in Russia
• You need to manage the local IT team of 2 colleagues
• You are responsible for managing local operational budgets and leasing contracts
• You will manage relationships with local ICT vendors
• You will provide second line support to our first line teams and execute a variety of on-site and hands-on IT tasks in the different sites across the country including:
  • Collaborating with key stakeholders in the business on supporting the growing business environment
  • Conducting on-site analysis, diagnosis, and resolution of complex ICT issues across diverse business profiles
  • Installing & maintaining network, server and storage infrastructure
  • Deploying and maintain a wide variety of endpoint devices such as PCs, videoconferencing equipment, warehouse management equipment, mobile devices etc.
• You are supported by a team of 3rd line specialist and architects with deep understanding of their technologies

Who are we looking for?

• You have 5 years of relevant experience in IT support
• You have 2 years of relevant experience in team management
• You are passionate about IT and technology in general
• You have great interpersonal skills and enjoy helping others
• You have a broad knowledge of corporate IT solutions
• You are fluent in Russian and have good English
• Familiarity with one or more of the following solutions is considered an advantage
• Windows server & endpoint
• Microsoft M365
• Exchange Online
• Intune
• AD & Entra
• Cisco
• HP servers & storage solutions
• Checkpoint
• VMware
• VEEAM backup
• Crowdstrike EDR
• Rapid7 XDR

Problem and incident management using a ticketing system