- Answer Phone calls and direct to appropriate department
- Register members and participants for programs and services ensuring all forms and procedures are completed accurately
- Be available to work a variety of hours and willing to sub shifts for co-workers
- Attend and actively participate in monthly in-service staff meetings
- Be available to answer membership sales questions and give member tours when Member Sales staff are not present
- Performs other duties as assigned
- Minimum of 1 year of customer service based work experience
- Excellent customer service skills
- Entrepreneurial spirit with the ability to work a variety of hours, including evenings and weekends.
- Ability to work in a fast-paced work environment while ensuring accuracy and timeliness of work
- Possess basic computer data entry skills
- CPR/PR, First Aid, AED, and Oxygen certifications (within 30 days of hire)
YMCA COMPETENCIES (Leader):
Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.
Engaging Community: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit.
Philanthropy: Secures resources and support to advance the Y's work.
Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.
Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.
Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgement.
Fiscal Management: Manages the Y's resources responsibly and sustains the Y's nonprofit business model.
Functional Expertise: Executes superior technical skills for the role.
Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community.
Program/Project Management: Ensures program or project goals are met and intended impact occurs.
Developing Self & Others: Develops self and supports others (e.g.: staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.