ADP is hiring a Sr. Client Svc & Prod Supt Specialist (Compliance), Wisely Card Fraud Disputes in our Employee Financial Solutions organization.
As a Sr. Client Svc & Prod Supt Specialist on the Disputes team, you will provide advanced subject matter expertise and second-tier support for the Wisely Card product, with a primary focus on resolving card member inquiries and addressing fraud-related concerns. In this role, you will use your technical knowledge and analytical skills to investigate issues, drive resolution, and help protect card members.
Ready to #MakeYourMark? Apply now!
WHAT YOU’LL DO: Responsibilities
- In this position you are responsible for ensuring ADP's compliance with regulatory (e.g., regulation E) and third-party requirements.
- Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
- Escalate operational gaps or compliance concerns to management.
- Participate in compliance related training and communication programs, as needed.
- Be a Trusted Advisor. Working independently or as part of a team, you will serve as a consultant in servicing ADP's products/technologies. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
- Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
- Educate. You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
TO SUCCEED IN THIS ROLE: Requirements
- This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home).
- Minimum 2 years of relevant experience in card member or client service, fraud investigation, or technical support.
- Hands-on experience or exposure to dispute case research tools (Quavo, LexisNexis, Visa or similar) strongly preferred.
- Solid analytical, problem-solving, and communication skills.
- Expanded conceptual knowledge of fraud/risk discipline, with an eagerness to broaden capabilities.
- Ability to work independently, manage multiple priorities, and contribute to team projects.
- Experience with application support or technical troubleshooting is a plus.
- Adaptability and commitment to delivering excellent service to card members.
- Excellent written and verbal communication skills, including the ability to communicate with Senior Leadership and cross-functional partners.
- Ability to lead projects and drive operational changes.
- Visionary mindset with the ability to anticipate issues and implement system changes.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
Qualifications
Bonus points for these: Preferred Qualifications
• Professional certification (Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP), etc).
• Banking terminology, handling disputes, knowledgeable with Visa and Mastercard charge back
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion - Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.