Required Skills:
- Minimum of 15 years' project management experience in a Professional Services environment, leading complex Information Technology projects
- Prior functional management experience preferred.
- Strong problem-solving skills with the ability to implement change.
- Project Management Professional (PMP) certification through Project Management Institute (PMI).
The PMO Manager – PC Center of Excellence demonstrates a strong leadership mindset, guiding career development for the PC role through mentorship, skill growth, and clear career pathing. This role champions process and financial management consistency across projects, regardless of solution area or delivery model, fosters high-performing teams, and effectively manages staffing and utilization to optimize resource allocation globally. By leading with vision and influence, the PMO Manager – PC Center of Excellence ensures alignment with strategic goals and collaborates closely with PMO leadership and cross-functional teams to deliver successful project and organizational outcomes.
This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.
Job Responsibilities
Leadership & Talent Development:
- Serve as the primary coach, mentor, and performance developer of Project Coordinators, creating a strong entry point into the PMO career path.
- Deliver structured learning programs that strengthen core PM fundamentals, financial management skills, and consultative soft skills.
- Identify capability gaps and design individual training, shadowing, and reinforcement plans to drive individual and team growth.
- Create a culture of continuous learning, psychological safety, accountability, and high morale.
- Support succession planning by preparing PCs for advancement into Project Manager roles.
Operational Excellence & Methodology:
- Ensure all work executed by the PC team aligns with PMO standards for planning, schedule management, documentation, and delivery rigor.
- Reinforce PM discipline around RAID management, status reporting, quality checkpoints, and customer communication.
- Promote strong project financial hygiene, including forecasting, budgeting basics, and cost control fundamentals.
Project Oversight & Quality Assurance
- Provide oversight and quality checks on day-to-day PC deliverables, coaching them on awareness to risks, issues, and escalations and how to manage them effectively.
- Monitor performance against schedule, scope, and financial expectations, ensuring PCs learn how to proactively manage commitments.
- Review lessons learned and drive continuous improvement across engagements.
Cross-functional Collaboration
- Partner closely with Sales, Solution Area Leads, Project Managers, and delivery teams to ensure seamless project execution and strong customer experiences.
- Build trust-based relationships with internal teams, customers, and subcontractors; help PCs develop consultative and client-facing skills.
Team & Resource Management
- Lead hiring, onboarding, and staffing for Project Coordinators, ensuring appropriate utilization and workload balance.
- Forecast team capacity needs and adjust staffing plans proactively.
- Deliver regular reporting on team performance metrics, development progress, and operational trends.