Job Overview
VinFast is seeking an After-Sales Operations Manager to oversee and optimize after-sales operations across key overseas markets, including Indonesia, India, the Philippines , and other international markets. This role plays a critical part in ensuring service excellence, operational efficiency, and customer satisfaction in VinFast’s global expansion journey.
Key Responsibilities
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Manage and oversee after-sales operations across assigned overseas markets, ensuring alignment with VinFast’s global standards and strategies.
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Coordinate with local distributors, service partners, and internal stakeholders to ensure smooth operation of service networks, spare parts supply, warranty, and technical support.
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Monitor and improve service KPIs , customer satisfaction, service quality, and operational performance in each market.
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Support the setup and scaling of after-sales infrastructure (service centers, processes, systems, training) in new and developing markets.
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Act as the main liaison between overseas markets and Vietnam headquarters for all after-sales operational matters.
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Identify operational risks, issues, and gaps; propose and implement corrective and preventive actions.
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Conduct frequent overseas business trips to audit operations, support market launches, and resolve on-site issues.
Prepare operational reports, insights, and recommendations for senior management.
Requirements
Vietnamese nationality is required.
Strong English proficiency (spoken and written); able to work confidently in an international environment.
Willing and able to travel overseas frequently (high travel intensity).
Proven experience in after-sales operations , service operations, or customer service management.
Experience in the automotive industry (after-sales/service) is a strong advantage.
Solid understanding of after-sales processes: service operations, warranty, spare parts, dealer/service network management.
Strong problem-solving, coordination, and stakeholder management skills.
High adaptability, resilience, and ability to work effectively in fast-paced, emerging markets.
Benefits
Be part of a fast-growing global automotive brand with ambitious international expansion plans.
Gain hands-on exposure to multiple international markets in Southeast Asia and South Asia.
Competitive compensation and opportunities for rapid professional growth.