General Information
City Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Thursday, July 30, 2026 Working time Full-time Ref# 20040571 Job Level Individual Contributor Job Type Experienced Seniority Level Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
The BOM role is focused on ensuring that WW Managed Print Services (MPS) processes are executed in accordance with Lexmark’s capabilities and contractual obligations to its customers as defined by the Customer Statement of Work (SOW). The Business Operations Manager (BOM) is responsible for understanding Lexmark’s global processes and systems in great detail and is considered as one “Subject Matter Expert" in the back office support for many operational practices. The BOM works closely with Country operations teams, Cebu WW Operations teams, and other cross functional Lexmark resources in a coordination role to execute defined services, and ensure accurate & timely contract management oversight and governance. Duties include customer set up in Lexmark environment (SOW translation in Lexmark terms & ERP) as well as managing day to day execution of the contract set up, escalation management, generating or providing customer reports and providing input and recommendations for ensuring global alignment to operational practices and customer contractual requirements.
ROLES AND RESPONSIBILITIES:
Provide on request consultation/guidance to Lexmark pre-sales team on capabilities and services and assures compliance with Lexmark strategies and processes
Responsible for contractual interpretation and management of customer requirements as defined in a Managed Services Statement of Work, including ongoing contract maintenance/change management
Coordinate implementation of customer setup requirements with Customer Operations and back office teams
Monitor/audit process execution for compliance of Lexmark’s contractual obligations to its customers within set schedule.
Direct interaction with various cross functional teams as needed to provide resolution support & analysis for concerns regarding consumables, entitlement, billing, and other general account issues
Support WW system and/or process changes, participate in continuous improvement activities/projects, test end to end process improvements/changes and training as needed under EMEA SME support & guidance
Provide visibility & confidence to other Country Operations team that expected customer service (Lexmark back office activity) is delivered according to contract and under control
Work closely with and gain functional guidance from the different Operations Control Towers Mgrs in Countries, to ensure country specifics are met and overall country operations are delivered under SOW quality & SLA expectations.
EXPERIENCE AND BACKGROUND:
Position is a mid-level position and involves the use of developed interpersonal skills and requires, at a minimum, an undergraduate degree (BA/BS), with most persons possessing a graduate-level degree and significant operations experience (average 5+ years or more).
Four year degree from a credited institution. Graduate degree preferred.
A clear advantage have a working knowledge of Siebel and/or SAP systems.
Developed transactional process skill.
Project management skills.
Understanding of analytical tools and project management tools. Experience with MS Project, Visio and MS Office experience is a plus.
Excellent communication and presentation skills, both oral and written.
Strong working knowledge of "process development" and "gap analysis techniques".
Proven problem solving experience and process focus.
Ability to work with virtual teams from multiple geographies and influence the same at a peer and management level.
Experience working with Lean Six Sigma and/or Belt certification helpful.
Finance & P&L basics acumen